Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dennis Willingham

Conroe,TX

Summary

Dynamic Shift Supervisor at Chevron with a proven track record in employee training and workplace safety. Enhanced team productivity through effective staff management and streamlined operations, resulting in improved customer satisfaction. Skilled in cash handling and conflict resolution, fostering a collaborative environment that drives operational excellence.

Overview

27
27
years of professional experience

Work History

Shift Supervisor

Chevron
07.1998 - 09.2025
  • Supervised daily operations to ensure compliance with safety protocols and procedures.
  • Trained new employees on operational standards and best practices.
  • Coordinated team schedules to optimize staffing and workflow efficiency.
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
  • Monitored performance metrics to identify areas for improvement in service delivery.
  • Implemented effective communication strategies between team members and management.
  • Resolved customer inquiries and concerns, enhancing overall satisfaction levels.
  • Participated in regular safety meetings to promote a culture of workplace safety awareness.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Troubleshot equipment to reduce service calls and downtime.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Oversaw loading and unloading of packages in warehouse.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.

Education

No Degree - Fire Fighting

Texas A&M University
College Station, TX
06-2024

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management

Timeline

Shift Supervisor

Chevron
07.1998 - 09.2025

No Degree - Fire Fighting

Texas A&M University

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