Summary
Overview
Work History
Education
Skills
Skills Interests
Timeline
Generic

Dennis Yang

Rancho Cucamonga,CA

Summary

Results-driven Human Resource Student with 2 years of technology startup experience as well as experience in teaching, leading, planning, development, and customer service. Committed to growing alongside likeminded individuals to meet personal and organizational goals.

Overview

2
2
years of professional experience

Work History

Founding Operator

CyborgOps
08.2020 - 12.2021
  • Assisting with problem resolution involving partnered companies
  • Resolving customer service issues across the entire AI platform
  • Training 10+ employees to become accustomed with the AI usage protocols
  • Streamlined communication between clients and managing team members.

Remote Operating Agent

KEA, LLC
07.2019 - 05.2020
  • Managing remote orders from over 100+ restaurant clients across the country
  • Training teams for 20+ employees a week in online onboarding sessions
  • Operating processes and systems for a custom Voice AI product
  • Providing customer service and problem resolution for restaurant clients.

Education

Bachelor of Science, Economics, International Business Practices, Human Resource Practices, Leadership and Motivation, Compensation Administration - Human Resources Management

University of California, Long Beach
Long Beach, CA

Business Administration

Sonoma State University
Long Beach, CA

Skills

  • Defects Identification
  • Data Entry
  • Cycle Counts
  • Production Documentation

Skills Interests

Fluent in English and Mandarin, MS Office, MS Excel, MS PowerPoint, Typing at 100+ WPM, Slack, Google Workspace, Discord, Strong, True, True, True, True, True

Timeline

Founding Operator

CyborgOps
08.2020 - 12.2021

Remote Operating Agent

KEA, LLC
07.2019 - 05.2020

Bachelor of Science, Economics, International Business Practices, Human Resource Practices, Leadership and Motivation, Compensation Administration - Human Resources Management

University of California, Long Beach

Business Administration

Sonoma State University
Dennis Yang