Dennis A. Yeager
Washington, DC,DC
Summary
Experienced Community Support Worker known for offering both emotional and physical support to diverse groups. Excels in building trust through strong interpersonal skills and collaborating effectively with teams to achieve client-centered goals. Demonstrates a commitment to enhancing community well-being through innovative program development.
Overview
15
15
years of professional experience
Work History
Community Support Worker
One Care DC, Inc
Washington , DC
03.2022 - Current
- Executed treatment care plans with continuous monitoring of their impact.
- Collaborated closely with multidisciplinary teams to tailer and monitor care, ensuring client needs were met effectively.
- Documented progress notes.
- Participated in team meetings, providing input regarding client care plans.
- Conducted home visits to assess client needs and provide guidance and resources.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Coordinated with other agencies to ensure comprehensive services were provided to clients.
- Served as an advocate for clients in securing resources such as housing, and employment.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Counseled clients on mental health issues such as depression, anxiety, substance abuse.
- Educate consumers about available resources within the community.
- Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
- Maintained accurate records and documented client data in company databases.
- Made referrals to utilize community resources for resident's needs.
Housing Liaison
One Care DC, Inc
Washington , DC
05.2022 - 10.2024
- Identified opportunities for improvement in processes and procedures related to liaison activities.
- Developed housing assistance plans for low-income households.
- Conducted assessments to determine eligibility for rental assistance programs.
- Reviewed applications and documents for accuracy and completeness.
- Monitored compliance with applicable regulations and laws governing housing programs.
- Advised clients on their rights as tenants in accordance with local laws and regulations.
- Educated clients on lease and rental agreements.
- Found affordable housing options for individuals and families.
- Provided crisis intervention services to clients facing eviction or homelessness.
- Collaborated with local community service agencies to ensure clients received supportive services.
- Informed consumers about housing subsidy programs.
- Assisted clients in completing housing applications and securing necessary documentation.
- Cultivated and sustained partnerships with DCHA and DBH Housing to secure housing options.
- Guided Community Support Staff on housing practices.
- Made referrals to utilize community resources for resident's needs.
- Connected individuals with relevant community resources and coordinated referrals.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Assistant Office Operation - Physicians Support
Providence Hospital
Washington, DC
06.2017 - 10.2021
- Delivered clerical support by handling range of routine and special requirements.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Verified accuracy of business records by consistently updating customer information.
- Interacted with customers by phone, email or in-person to provide information.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed multiple projects simultaneously using organizational and analytical skills.
Operations Manager/Job Coach
Associated Community Services, Inc
01.2012 - 01.2016
- Managed, organized and supervised all administrative activities that facilitated daily day to day operations
- Responsible for maintaining building maintenance issues
- Responsible for maintaining vehicle maintenance and upkeep
- Supervised mobility specialists to assure professional, effective and efficient support to meet company’s objectives
- As required while adhering to company policies and procedures
- Performed job performance evaluations for all mobility specialists
- Implemented and enforced transportation policies, rules, and regulations as it relates to mobility and transporting of individuals
- Job Coaching of office assistants which entailed supervising and assessing workers in their learning and performance capabilities
- Trained and monitored office assistants with a supportive employment role
- Provided daily, weekly, and monthly reports
- Responsible for reporting progress of individual ISP goals and progress of BMP Ensuring compliance with DDA policies and procedures as it pertains to mentally challenged individuals
- Attended scheduled Pre-ISP/Annual ISP meetings
- Processed payroll for all mobility specialists.
Program Coordinator/Case Manager
New Horizons Supported Services, Inc
01.2010 - 01.2012
- Responsible for overseeing creation, implementation and monitoring of individual plans as designated by assigned caseload
- Provided communication with caregivers, residential providers, family members, professional and other team members regarding any issues pertaining to individuals on their caseload on regular basis or when needed
- Reviewed, verified and updated demographic, insurance information and medical documentation for each individual on their caseload
- Assisted with creating goals and objectives and ensuring individuals are working toward desired outcome of individual treatment plans
- Responsible for ensuring compliance with DDA policies, procedures and State regulations as it pertains to individuals with intellectual disabilities
- Acts as chair /co-chairperson during Annual IP and interdisciplinary team meetings
- Provided written monthly coordination reports
- Facilitated Pre-IP, monitoring, collecting, reviewing, and recording progress ensuring compliance.
Education
High School Diploma -
Suitland High School
District Heights, MD06.1979
Some College (No Degree) - Accounting And Business Management
Strayer University
Washington, DCSkills
- Counseling
- Case Management
- Community Outreach
- Communication skills
- Program Optimization
- Effective Multitasking
- Individualized support
- Teamwork and collaboration
- Crisis intervention
- Resource Coordination
- Team building
Accomplishments
- Certifications:
- Adult CPR, First Aide, Medication Administration, Certified Nursing Assistant
- DDA required Trainings
- Substitute Teacher (DCPS)
References
References available upon request.
Timeline
Housing Liaison
One Care DC, Inc
05.2022 - 10.2024
Community Support Worker
One Care DC, Inc
03.2022 - Current
Assistant Office Operation - Physicians Support
Providence Hospital
06.2017 - 10.2021
Operations Manager/Job Coach
Associated Community Services, Inc
01.2012 - 01.2016
Program Coordinator/Case Manager
New Horizons Supported Services, Inc
01.2010 - 01.2012
High School Diploma -
Suitland High School
Some College (No Degree) - Accounting And Business Management
Strayer University
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