Dennis Zelaya
Montebello,CA
Summary
Reliable and detail-oriented professional with extensive experience in the finance industry. Proven record of providing excellent customer service at all times. Skilled in verifying customer information. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, excellent communication, learn fast. Team player who likes to help and share knowledge to others. Able to work in a fast-paced environment.
Overview
25
25
years of professional experience
Work History
Loan Servicing Representative
First City Credit Union
09.2022 - Current
- Handle past due car loans, assign vehicle out for repossession & assist members redeeming their vehicle back.
- Answer incoming calls from members, insurance companies, internal calls, take payments over the phone, answer member's questions.
- Audit new loans.
Collector Agent
Veros Credit
01.2020 - 06.2022
- Handle past due loans from 1 through 45 days past due on past due car loans. Make necessary arrangements with customers, provide alternatives payments plan, process payments over the phone.
- Take high volume of incoming calls from customers, from insurance companies, dealerships.
Collector Agent
Westlake Financial Services
03.2007 - 12.2019
- Handle new loans on First Payment Default and 30 days past due loans. Make outbound calls thru dialer system and take incoming calls answering to take payments over the phone, answer any questions, provide any assistance to customers.
- Make solid arrangements to bring accounts current, provide payments plan.
- Get complaints from customers about inaccurate contract terms, vehicle issues, wrong process of the deal from day one to determine if it is a good deal to keep in the books or send deal back to the dealer.
Collector Agent
Drive Time Sales & Credit Corporation
07.2003 - 02.2007
- Collect delinquent accounts from 1 to 60 days past due. Make outbound calls & receive incoming calls from customers, meeting with customers one on one on site.
Cashiers
La Curacao
09.1998 - 06.2003
- I started in the warehouse organizing merchandise, doing inventory.
- Collections calling customers on their past due loans, making arrangements, providing solutions. Small claims, attending court hearing, meeting customers during court date making settlements or arrangements.
- I did cashiers as my last position with the company for two years.
Education
Certificate - Accounting, Business Office Administration
United Education Institute
Los Angeles, CA08.2006
High School Diploma -
El Camino Real
Woodland Hills, CA06.1997
Skills
- Bilingual - English/Spanish
- Typing
- Word, Excel, PowerPoint, Outlook
Timeline
Loan Servicing Representative
First City Credit Union
09.2022 - Current
Collector Agent
Veros Credit
01.2020 - 06.2022
Collector Agent
Westlake Financial Services
03.2007 - 12.2019
Collector Agent
Drive Time Sales & Credit Corporation
07.2003 - 02.2007
Cashiers
La Curacao
09.1998 - 06.2003
Certificate - Accounting, Business Office Administration
United Education Institute
High School Diploma -
El Camino Real
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