Dennis A Serrano
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Management Assistant
AXPR Investments LLC
07.2019 - 08.2023
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions.
- Maintained accurate records of all transactions, ensuring timely reporting to owner.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Showed apartments and houses to potential tenants and answered questions regarding properties.
- Processed security deposit refunds.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
Personal Banker
IBC Bank
03.2017 - 04.2019
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Collected customer information and completed new account forms.
- Processed customer payments and account setup charges.
- Interviewed customers to obtain information needed for opening accounts.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Tracked and processed customer account requests and applications.
- Explained account terms and conditions to customers.
- Monitored accuracy of customer information in system.
- Maintained customer records and updated account information.
- Provided customers with additional information regarding account services.
- Processed deposits, withdrawals and ACH transfers accurately.
- Cross-sold bank products and services to meet customer needs and provide options.
Education
Real Estate License - Real Estate
Champions School Of Real Estate
Houston, TX04.2023
High School Diploma -
Marquee Learning Center
Houston, TX03.2014
Skills
- Organizational Skills
- Multitasking Abilities
- Problem Solving
- Customer Service
- Data Entry
- Adaptable
- Staff Management
- Sales Support
- Attention to Detail
- Administrative Support
- Client Relations
Certification
Real Estate License
Timeline
Property Management Assistant
AXPR Investments LLC
07.2019 - 08.2023
Personal Banker
IBC Bank
03.2017 - 04.2019
Real Estate License - Real Estate
Champions School Of Real Estate
High School Diploma -
Marquee Learning Center