Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dennis A Serrano

Houston,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Property Management Assistant

AXPR Investments LLC
07.2019 - 08.2023
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Coordinated move-ins and move-outs, ensuring smooth transitions.
  • Maintained accurate records of all transactions, ensuring timely reporting to owner.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Showed apartments and houses to potential tenants and answered questions regarding properties.
  • Processed security deposit refunds.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated appointments to show marketed properties.
  • Kept properties in compliance with local, state and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.

Personal Banker

IBC Bank
03.2017 - 04.2019
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Collected customer information and completed new account forms.
  • Processed customer payments and account setup charges.
  • Interviewed customers to obtain information needed for opening accounts.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Tracked and processed customer account requests and applications.
  • Explained account terms and conditions to customers.
  • Monitored accuracy of customer information in system.
  • Maintained customer records and updated account information.
  • Provided customers with additional information regarding account services.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Cross-sold bank products and services to meet customer needs and provide options.

Education

Real Estate License - Real Estate

Champions School Of Real Estate
Houston, TX
04.2023

High School Diploma -

Marquee Learning Center
Houston, TX
03.2014

Skills

  • Organizational Skills
  • Multitasking Abilities
  • Problem Solving
  • Customer Service
  • Data Entry
  • Adaptable
  • Staff Management
  • Sales Support
  • Attention to Detail
  • Administrative Support
  • Client Relations

Certification

Real Estate License


Timeline

Property Management Assistant

AXPR Investments LLC
07.2019 - 08.2023

Personal Banker

IBC Bank
03.2017 - 04.2019

Real Estate License - Real Estate

Champions School Of Real Estate

High School Diploma -

Marquee Learning Center
Dennis A Serrano