Dennis A. Yeager
Washington, DC,DC
Summary
Responsible individual with over 20 years of experience working with adolescents and adults with mental and intellectual disabilities in a clinical and residential setting. Great interpersonal skills, with the ability to work cooperatively within a team concept and or independently. Have great innovative and creative concepts. Have superior outreach coordination skills for the representation and the empowerment for a business. Have proven ability to work in a chaotic situation and still maintain a sense of humor. Exceptional ability to establish an instant rapport with co-workers, parents and the individuals served. Good writing and verbal skills. Superior time management and organizational skills.
Overview
12
12
years of professional experience
Work History
Community Support Worker
OneCareDC
Washington, DC
03.2022 - Current
- Advocated for clients for comprehensive service delivery and linkage to community base programs and resources, veterans' benefits opportunities, and community agencies.
- Assisted in implementation of community support services in alignment with needs.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Liaised with community members, recommending resources and programs.
- Produced crisis management and intervention plans for communities in need.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Providing ongoing assessment of consumer wants and needs.
- Documents all services provided using appropriate agency and clinical languages.
- Assist consumers in symptoms self-management, monitor compliance with medication in collaboration with treating psychiatrist.
- Facilitate face to face contact with consumers in the community.
Assistant Office Operation - Physicians Support
Providence Hospital
Washington, DC
06.2017 - 10.2021
- Delivered clerical support by handling range of routine and special requirements.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Verified accuracy of business records by consistently updating customer information.
- Interacted with customers by phone, email or in-person to provide information.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed multiple projects simultaneously using organizational and analytical skills.
Operations Manager/Job Coach
Associated Community Services, Inc
01.2012 - 01.2016
- Managed, organized and supervised all administrative activities that facilitated daily day to day operations
- Responsible for maintaining building maintenance issues
- Responsible for maintaining vehicle maintenance and upkeep
- Supervised mobility specialists to assure professional, effective and efficient support to meet company’s objectives
- As required while adhering to company policies and procedures
- Performed job performance evaluations for all mobility specialists
- Implemented and enforced transportation policies, rules, and regulations as it relates to mobility and transporting of individuals
- Job Coaching of office assistants which entailed supervising and assessing workers in their learning and performance capabilities
- Trained and monitored office assistants with a supportive employment role
- Provided daily, weekly, and monthly reports
- Responsible for reporting progress of individual ISP goals and progress of BMP Ensuring compliance with DDA policies and procedures as it pertains to mentally challenged individuals
- Attended scheduled Pre-ISP/Annual ISP meetings
- Processed payroll for all mobility specialists.
Program Coordinator/Case Manager
New Horizons Supported Services, Inc
01.2010 - 01.2012
- Responsible for overseeing creation, implementation and monitoring of individual plans as designated by assigned caseload
- Provided communication with caregivers, residential providers, family members, professional and other team members regarding any issues pertaining to individuals on their caseload on regular basis or when needed
- Reviewed, verified and updated demographic, insurance information and medical documentation for each individual on their caseload
- Assisted with creating goals and objectives and ensuring individuals are working toward desired outcome of individual treatment plans
- Responsible for ensuring compliance with DDA policies, procedures and State regulations as it pertains to individuals with intellectual disabilities
- Acts as chair /co-chairperson during Annual IP and interdisciplinary team meetings
- Provided written monthly coordination reports
- Facilitated Pre-IP, monitoring, collecting, reviewing, and recording progress ensuring compliance.
Training Specialist
New Horizons Supported Services, Inc
01.2009 - 01.2010
- Provided 1:1 direct care for adults with developmental disabilities in day program setting
- Implemented IP plan of care while monitoring its effectiveness
- Documented daily progress notes
- Reported on progress of client instructional and behavioral management plans
- Developed and implemented plans for community integration
- Created and organized community activities for 1:1 individual
- Responsible for ensuring compliance with DDA policies and procedures and State regulations as it pertains to mentally challenged individuals
- Prepared monthly progress reports Attended scheduled interdisciplinary team meetings or Annual IP
Education
Some College (No Degree) - Accounting And Business Management
Strayer University
Washington, DCHigh School Diploma -
Suitland High School
District Heights, MD06.1979
Skills
- Staff Scheduling
- Program Optimization
- Performance Assessment
- Verbal and Written Communication
- Multitasking and Prioritization
- Team Player
- Ability to exhibit a high level of organizational skills and able to prioritize and multi-task without direct supervision
Accomplishments
- Certifications:
- Adult CPR, First Aide, Medication Administration, Certified Nursing Assistant
- DDA required Trainings
- Substitute Teacher (DCPS)
Timeline
Community Support Worker
OneCareDC
03.2022 - Current
Assistant Office Operation - Physicians Support
Providence Hospital
06.2017 - 10.2021
Operations Manager/Job Coach
Associated Community Services, Inc
01.2012 - 01.2016
Program Coordinator/Case Manager
New Horizons Supported Services, Inc
01.2010 - 01.2012
Training Specialist
New Horizons Supported Services, Inc
01.2009 - 01.2010
Some College (No Degree) - Accounting And Business Management
Strayer University
High School Diploma -
Suitland High School
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