Dennis D. Brown II
Cleveland,OH
Summary
• Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about Customer Service and to advance professionally. Holds quality and teamwork in high esteem.
• Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Team Member
Pizza Hut
Cleveland, OH
06.2021 - 08.2022
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
Host Trainer
Firebirds Wood Fired Grill
Cleveland, OH
08.2022 - Current
- Greeting & seating guests
- Maintaining store cleanliness
- Stocking bathrooms
- Explained goals and expectations required of trainees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
To-Go Specialist
Firebirds Wood Fired Grill
Cleveland, OH
08.2022 - Current
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Defined team directions and provided guidance to members.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Shaker Heights High School
Cleveland06.2023
Skills
- Fluent in English
- Money Handling
- Customer Service
- Team Building
- Facility Cleaning
- Equipment Maintenance
- Sales Expertise
- Stocking and Replenishing
- Attention to Detail
- Teamwork and Collaboration
- Training and Mentoring
- Positive Attitude
- Problem-Solving
- Continuous Development
- Flexible Schedule
- Product Knowledge
Musical Talents & Accomplishments
- Former Member of Shaker Heights Band program
- Played Clarinet for eight years
- Played Bass Clarinet for six years
- Played Bass guitar for two years
- Played Guitar for one year
- Played Piano for three months
- Member of the Shaker Heights Orchestra program
- Played Double Bass for one year
Certifications & Awards
- ServSafe Food Handler Certified (2023-2026)
Timeline
Host Trainer
Firebirds Wood Fired Grill
08.2022 - Current
To-Go Specialist
Firebirds Wood Fired Grill
08.2022 - Current
Team Member
Pizza Hut
06.2021 - 08.2022
High School Diploma -
Shaker Heights High School