DENNISE ALDAYA
Charlotte,NC
Summary
Offering strong leadership skills and passion for team development in dynamic environment. Brings solid foundation in customer service principles and operational procedures, along with ability to quickly learn and apply new concepts. Ready to use and develop organizational and communication skills.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Leader
Chik-Fil-A
Charlotte, NC
11.2024 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Manager on Duty
Patio Nightclub
Raleigh, NC
07.2018 - 10.2024
- Improved customer experience by providing exceptional service and addressing feedback promptly
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations
- Maximized bar profitability through careful menu planning, strategic pricing decisions, and cost-effective purchasing practices
- Facilitated hiring, training and evaluation of staff
- Collaborated with cross-functional teams to execute large-scale special events, generating significant revenue increases
- Worked with marketing teams to create marketing and promotional content for social media
- Raised club traffic and brand reach with innovative online promotions
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms
- Coordinated supply orders, storage and distribution for program
- Enhanced customer service based on feedback from guests
- Oversaw financial management tasks such as budgeting, forecasting, and P&L reporting, maximizing profitability
- Trained workers in service policies, safety requirements and specifics of activities
- Implemented inventory control measures, reducing waste and lowering operational costs
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations
- Developed promotional campaigns to attract new customers and increase brand awareness
- Prepared monthly reports and budgets to track revenue and expenses
- Planned, organized, and coordinated special events and celebrations
- Recruited, hired, and trained to develop high-performing staff
- Created a welcoming atmosphere that encouraged repeat business from satisfied customers seeking quality nightlife experiences
Administrative Assistant
Mitchell’s Landscaping & Design
Wendell, NC
09.2012 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Education
Associate of Science - Business Administration
Wake Technical Community College
Raleigh, NC01.2010
Skills
- Bilingual in Spanish
- Fluently Speak, Read & Write
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Scheduling and calendar management
Certification
- ServSafe
- Food Handler Certification
Languages
Spanish
Native or Bilingual
Timeline
Leader
Chik-Fil-A
11.2024 - Current
Manager on Duty
Patio Nightclub
07.2018 - 10.2024
Administrative Assistant
Mitchell’s Landscaping & Design
09.2012 - 01.2018
Associate of Science - Business Administration
Wake Technical Community College