Dennise Chavez
Tomball,Tx
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and
multitasking abilities.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
Remote Customer Service Representative
Hotel Planner
Tomball, TX
04.2024 - Current
- Assisted customers in finding hotel accommodations within their desired price range.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collected deposits or payments and arranged for billing.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Instructional Paraprofessional
Lakewood Elementary School
Tomball , TX
01.2023 - 06.2024
- Assisted in classroom management and instruction delivery.
- Provided clerical support to the school nurse and managed student check-ins.
- Provided assistance to the Registrar in managing attendance records.
- Directed efficient distribution process for school textbooks and managed collections of books at year end.
- Collaborated closely with Assistant Principal to support daily administrative operations.
- Oversaw in-school suspension sessions.
- Supported daily tasks of School Counselor, enhancing office efficiency.
- Distributed and managed weekly schedules for WATCH DOG program.
- Work with detailed and confidential information.
- Manage and organize the daily morning and afternoon bus pick-up and drop-off procedures.
- Utilized E-School Plus Medical, E-School Plus Attendance, and E-Books.
- PowerPoint, Microsoft Word, Microsoft Outlook, Excel, and Google Forms.
- Certified in CPR through Tomball ISD, effective July 2023.
Child Support Specialist - Call Center
Child Support Services - County Of Orange
Santa Ana, CA
03.2018 - 06.2019
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Processed applications for services and verified customer identity through various means including driver's licenses or other forms of identification.
- Reviewed court orders for accuracy and completeness of child support requirements.
- Prepared, reviewed, and maintained accurate case files and records.
- Negotiated payment arrangements with non-custodial parents in accordance with state laws.
- Monitored compliance with court orders by verifying that payments are received within specified timelines.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Coordinated with other agencies to ensure timely receipt of funds from non-custodial parents.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
- Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
Office Specialist - Case Operations Management
Child Support Specialist - County of Orange
Santa Ana, CA
05.2011 - 03.2018
- Provided direct support to Administrative Manager II, Administrative Manager I, and Staff Specialist.
- Generated comprehensive statistic reports using Excel and Visio focusing on weekly and monthly metrics.
- Created monthly updates and slide presentations for department meetings.
- Maintained accuracy in updating Overdue Evaluation Reports, scheduling Manager meetings / events, preparing documents for staff / floor moves
- Handled detailed, confidential information efficiently.
- Utilized diverse software and tools concurrently to execute assigned tasks.
- Utilized PowerPoint, Word, Outlook, and Excel to support business operations.
- Fulfilled required training to comply with state guidelines.
Office Specialist - Human Resource
County of Orange - Child Support Services
Santa Ana, CA
05.2008 - 05.2011
- Delivered assistance to Human Resource team, ensuring effective communication and workflow.
- Managed and maintained Family Medical Leave Act - FMLA and Leave of Absence processes
- Notified Child Support staff on leave about any updates.
- Reviewed and approved routine claims including Workers Compensation Claims and Work Restrictions
- Coordinated and streamlined processes for the 'Return to Work' Program.
- Facilitated direct engagement with Risk Management teams.
- Coordinated and delivered New Employee Orientation programs.
- Updated Personnel Actions for New Hires, Bilingual Pay adjustments and Merit Increases in AHRS platform.
- Drafted personnel changes memos with precision and clarity.
- Drafted and edited various communications.
- Filed and imaged employee forms, maintained general office organization.
- Generated purchase requisitions consistently.
- Operated multiple programs and applications simultaneously to complete tasks.
- Utilized AHRS, Advantage Data Warehouse, and Microsoft Office Suite to manage data and documentation.
- Fulfilled required state guideline trainings.
Office Specialist - Facilities
Child Support Services - County Of Orange
Santa Ana, CA
07.2006 - 05.2008
- Supported public interactions at the front desk in a Bilingual Office Specialist role for the Facilities Department.
- Track and log monthly safety trainings conducted for CSS employees.
- Managed regular backups to ensure accurate inventory data retention.
- Coordinated new badge issuance and handled troubleshooting for existing ones.
- Manage building access system and allocate appropriate entry levels to staff and visitors.
- Organized distribution process of keys and maintained related documentation.
- Oversaw various staff parking areas, ensuring suitable allocation for department personnel and approved guests.
- Handled vehicle violations within CSS parking lots.
- Evaluated space constraints and recommended effective solutions.
- Coordinated building setups, parking logistics, furniture placements and security measures for various events.
- Monitored and managed various programs and software to execute essential tasks effectively.
- Utilized AHRS, Advantage Data Warehouse, Access, and FRMS to manage data efficiently.
- Utilized PowerPoint, Excel, Word and Outlook proficiently.
- Fulfilled mandatory training requirements for compliance with state regulations.
Office Technician - Orangewood Childrens Home
Social Services Agency - County of Orange
Orange, CA
11.2004 - 07.2006
- Provided bilingual support at front desk, assisting public with general inquiries.
- Contributed to organizing visitation appointments.
- Updated records and generated daily reports accurately.
- Executed precise fingerprinting procedures for numerous clients.
- Handled telephone call management.
- Supported Social Workers by liaising with Spanish-speaking clients.
- Collaborated with various programs and applications including MEDS, CIS, OCIS, CALWIN.
- Utilized PowerPoint, Word, Office, and Excel efficiently.
- Adapt to high-stress environments seamlessly.
- Provided consistent and dedicated care during extended work hours for young children.
- Fulfilled mandated educational requirements per state standards.
Customer Service Representative
Mulia Inc.
Norwalk, CA
09.2002 - 11.2004
- Managed East Coast customer interactions in a call center environment.
- Processed and managed orders with accuracy.
- Coordinated and facilitated stock inventory transfers across locations.
- Handled large-scale account maintenance.
- Coordinated shipping operations ensuring timely deliveries.
Office Manager Assistant
Salmo's Custom Sofa Design
Fountain Valley, CA
04.2001 - 09.2002
- Managed accounts payable tasks to ensure accurate and timely processing.
- Managed collection of outstanding receivables.
- Processed payroll for employees across multiple departments.
- Performed precise data entry tasks.
- Provided high-quality customer service in both English and Spanish.
Customer Service Representative
Quaker Fabric Corporation
City of Industry, CA
01.2000 - 04.2001
- Served as Bilingual Customer Service Representative within Call Center.
- Processed and input customer orders ensuring accuracy and timeliness.
- Managed accounts receivable processes efficiently.
- Documented daily activities with precision.
- Organized and maintained records for streamlined processes.
- Processed daily bank deposits accurately.
- Streamlined efficiency in UPS shipment handling.
Education
Associate of Arts -
Rio Hondo College
Whittier, CASkills
- Proficient in Spanish Communication
- Executive management support
- Call center experience
- Account Management
- Proficient in Microsoft Office
- Report generation
- Clerical support
- Computer proficiency
- Order processing
- Email management
- Hospitality and accommodation
- Punctuality and reliability
- Multitasking and organization
- Empathy and patience
- Adaptability and flexibility
- Positive and professional
- Exceptional communication skills
- Problem-solving skills
- Multitasking Proficiency
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Remote Customer Service Representative
Hotel Planner
04.2024 - Current
Instructional Paraprofessional
Lakewood Elementary School
01.2023 - 06.2024
Child Support Specialist - Call Center
Child Support Services - County Of Orange
03.2018 - 06.2019
Office Specialist - Case Operations Management
Child Support Specialist - County of Orange
05.2011 - 03.2018
Office Specialist - Human Resource
County of Orange - Child Support Services
05.2008 - 05.2011
Office Specialist - Facilities
Child Support Services - County Of Orange
07.2006 - 05.2008
Office Technician - Orangewood Childrens Home
Social Services Agency - County of Orange
11.2004 - 07.2006
Customer Service Representative
Mulia Inc.
09.2002 - 11.2004
Office Manager Assistant
Salmo's Custom Sofa Design
04.2001 - 09.2002
Customer Service Representative
Quaker Fabric Corporation
01.2000 - 04.2001
Associate of Arts -
Rio Hondo College
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