Dennise Gutierrez
Houston,TX
Summary
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
2022
2022
years of professional experience
Work History
Housekeeping Supervisor
Staybridge Suites Hotel
Housekeeping Manager
Holiday Inn Express Hotel
01.2021 - 01.2022
Housekeeping Manager
Wyndham Garden
01.2020 - 01.2021
Housekeeping Supervisor
Hampton Inn By Hilton
01.2019 - 01.2020
Housekeeping Manager
Hilton Garden Inn Hotel
01.2018 - 01.2020
- Completed schedules, shift reports, and other business documentation.
- Coordinated household cleaning service operations and managed client relations.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
Education
Universidad Autonoma Del Noreste
Mexico06.2017
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Chemical Handling
- Room occupancy verification
- Microsoft Office
- Customer service-focused
- Laundry operations
Languages
Spanish
Full Professional
Timeline
Housekeeping Manager
Holiday Inn Express Hotel
01.2021 - 01.2022
Housekeeping Manager
Wyndham Garden
01.2020 - 01.2021
Housekeeping Supervisor
Hampton Inn By Hilton
01.2019 - 01.2020
Housekeeping Manager
Hilton Garden Inn Hotel
01.2018 - 01.2020
Housekeeping Supervisor
Staybridge Suites Hotel
Universidad Autonoma Del Noreste
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