Dennise Olivas
Mecca,CA
Summary
Proven to enhance customer service success rates, I leveraged strong problem-solving abilities and effective communication at Appliance Repair Expert. Skilled in route planning and interpersonal communication, I excel in fast-paced environments, driving continuous improvement and team collaboration. My adaptability and focus on results have consistently fostered positive outcomes and increased efficiency.
Overview
12
12
years of professional experience
Work History
Dispatcher Office Assistant
Appliance Repair Expert
Indio
06.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Advised regarding delays and special circumstances.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Drop Team Member
Red Earth Casino
Thermal, CA
10.2023 - Current
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled heavy lifting for Type work in hot and humid summer conditions.
- Moved items weighing up to Number pounds using safe lifting strategies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
Waitress
La Placita Restaurant
Mecca, CA
10.2023 - 01.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier
Family Dollar
Mecca, CA
10.2023 - 12.2023
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Fantasy Springs Resort Casino
Indio, CA
05.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Dry Cleaner Customer Service Representative
La Quinta Resort & Club
La Quinta Resort & Club, La Quinta, CA
06.2012 - 11.2016
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided backup support for organizational leadership.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promptly responded to inquiries and requests from prospective customers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
High School Diploma - 4
Desert Mirage High School
Thermal, CA06.2024
Skills
- Route Planning
- Prioritization
- Scheduling Coordination
- Administrative Support
- Supply Restocking
- Continuous Improvement
- Documentation and Recordkeeping
- Multitasking Abilities
- Multi-line phone proficiency
- Professionalism
- Decision-Making
- Interpersonal Skills
- Professional and mature
- Active Listening
- Attention to Detail
- Excellent Communication
- Problem-solving abilities
- Multitasking
- Problem-Solving
- Strong Problem Solver
- Team building
- Interpersonal Communication
- Problem-solving aptitude
- Professional Demeanor
- Goal Setting
- Analytical Skills
- Effective Communication
- Time management abilities
- Inventory Replenishment
- Adaptability and Flexibility
- Team Collaboration
- Self Motivation
- Organizational Skills
- Reliability
- DATABASICS Expense knowledge
- Analytical Thinking
- Adaptability
- Relationship Building
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher Office Assistant
Appliance Repair Expert
06.2024 - Current
Drop Team Member
Red Earth Casino
10.2023 - Current
Waitress
La Placita Restaurant
10.2023 - 01.2024
Cashier
Family Dollar
10.2023 - 12.2023
Cashier
Fantasy Springs Resort Casino
05.2022 - 07.2023
Dry Cleaner Customer Service Representative
La Quinta Resort & Club
06.2012 - 11.2016
High School Diploma - 4
Desert Mirage High School