Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
References
Education and Training
Generic

Dennise Torres

Zephyrhills

Summary

Highly motivated professional with 10+ years of entrepreneurial and management experience. Determined individual, delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. People oriented, with the ability to provide costumer service with professionalism and patience. Focused and organized, with the ability to delegate to each task given with precision, and adept at working effectively unsupervised and quickly mastering new skills. Fluent both in English and Spanish.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Dalton Wade Inc
01.2024 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.

Owner

Perfect Touch Cleaning, LLC
01.2016 - 12.2023
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Determined pricing for products or services based on costs and competition.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Oversaw budgeting and financial management.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Formed and sustained strategic relationships with clients.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Kept records for production, inventory, income, and expenses.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Provided direction and guidance to employees.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed daily operations of business, including hiring and training staff.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Delegated work to staff, setting priorities and goals.
  • Maintained relationships with existing clients by providing superior customer service.

Live-Out Nanny

Dr. Tanuja Kotak
06.2007 - 12.2015
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Transported children to school or other activities when necessary.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
  • Assisted with homework completion.
  • Tutored children in multiple school subjects to boost educational performance.
  • Prepared nutritious meals and snacks for the children.
  • Ensured safety at all times while caring for multiple children simultaneously.
  • Read stories to help foster language skills and imagination development.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Traveled with family to help with vacation activities and childcare.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Regulated children's schedules to balance rest, learning and play.
  • Met and communicated regularly with parents to discuss children's activities and development.
  • Ensured physical and social well-being of each child.
  • Administered medication when necessary per instructions from parents and guardians.
  • Completed day-to-day duties accurately and efficiently.

Teacher's Associate

Bright Horizons Family Solutions LLC
03.2005 - 01.2007
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Developed and enforced positive strategies to encourage good behavior.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Organized and led activities to promote physical, mental and social development.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Participated in parent-teacher conferences to discuss individual student progress.
  • Provided feedback on student work in an encouraging manner.
  • Kept up-to-date records of students' attendance, behavior and academic progress.
  • Maintained classroom order by enforcing rules set by administration staff.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Developed lesson plans based on the needs of each student while adhering to state curriculum standards.
  • Supervised outdoor activities such as sports, playground games and field trips.
  • Read stories to children and taught painting, drawing, and crafts.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Ensured compliance with safety regulations related to food handling, sanitation, fire prevention.
  • Encouraged creativity through art projects, imaginative play and music activities.
  • Collaborated with colleagues to create engaging lessons that meet the needs of all learners.
  • Instructed students on basic life skills such as proper hygiene and self-care.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.

Education

Some College (No Degree) - Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York, NY

Sales Associate Pre-Licensing - Real Estate

Premier Real Estate School of Tampa
03-2023

Real Estate Post-Licensing

Premier Real Estate School of Tampa
Tampa, FL
03-2024

Skills

  • Business Management
  • Marketing Tactics
  • Administrative Oversight
  • KPI Management
  • Budget Administration
  • Staff Hiring
  • Verbal and Written Communication
  • Marketing
  • Client Service
  • Operations Management
  • Staff Management
  • Team Oversight
  • Strong organizational skills
  • Excellent teamwork
  • Highly professional
  • Negotiation
  • Works well independently
  • Client-oriented
  • Fluent in English and Spanish
  • Social media marketing

Certification

  • Real Estate Sales Associate by the State of Florida Department of Business and Professional Regulation Division of Real Estate. Licensed since April 2023

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Real Estate Agent

Dalton Wade Inc
01.2024 - Current

Owner

Perfect Touch Cleaning, LLC
01.2016 - 12.2023

Live-Out Nanny

Dr. Tanuja Kotak
06.2007 - 12.2015

Teacher's Associate

Bright Horizons Family Solutions LLC
03.2005 - 01.2007

Sales Associate Pre-Licensing - Real Estate

Premier Real Estate School of Tampa

Some College (No Degree) - Criminal Justice

John Jay College of Criminal Justice of The City University of New York

Real Estate Post-Licensing

Premier Real Estate School of Tampa

References

References available upon request.

Education and Training

other,other

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