DENNISE T BUTLER
Turlock,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Ace Hardware
07.2022 - Current
- Maintain inventory, cleanliness, pricing, and signage within the seasonal department
- Help all customers by answering questions and making recommendations
- Help in other departments as needed
- Build grills, furniture, and other items for customer pick-up or delivery.
Receptionist
H&R Block
01.2022 - 04.2022
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Handle client exits by ensuring all current and future needs are met.
Shift Supervisor
CVS
10.2018 - 04.2021
- Count cash at the end of the shift and manage bank deposits and paperwork with 100% accuracy
- Train and integrate new workers
- Ensure industry rules and regulations are followed
- Handle customer and employee complaints
Independent Contractor/Order Entry Associate
Intuitive Solutions Pizza Hut
10.2016 - 08.2018
- Take simple Pizza Hut dine-in, carry-out, and delivery orders with the help of a pre-established script
- Update orders or get order or delivery information per customer request
- Handle up to 30 calls per hour during peak hours.
Shift Supervisor
CVS
08.2014 - 03.2016
- Oversees the opening and closing of the store
- Responds quickly and practically to emergencies, crises, or unexpected problems
- Order merchandise for future sales
- Train new employees
Education
A.S. - Business Administration
06.2024
- Honor Roll Fall 2020- Fall 2022
- 3.89 GPA
- Honor Society Member
- Extracurricular Activities: U2 Scholars
Skills
- Visitor Check-In
- Microsoft Excel
- Prioritization
- Office Equipment Operation
- Data Inputting
- Organization and Efficiency
- Intuit QuickBooks
- Customer Relationship Management (CRM) Software
- Office Supply Inventory Control
- Mail Preparation and Sorting
- Medical Condition Coding Software
- Process Payments
- Information Protection
- Office Administration
- Microsoft Outlook
- Reception Desk Management
- Telephone Skills
- Bank Deposits
- Customer Service
- Microsoft Office
- Appointment Booking
Timeline
- Ace Hardware
07.2022 - Current
Receptionist - H&R Block
01.2022 - 04.2022
Shift Supervisor - CVS
10.2018 - 04.2021
Independent Contractor/Order Entry Associate - Intuitive Solutions Pizza Hut
10.2016 - 08.2018
Shift Supervisor - CVS
08.2014 - 03.2016
Santa Ana College - A.S. , Business Administration
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