Dennis Fay
Mineral,VA
Summary
Proud Veteran who is attending Old Dominion University while working full time in a related field to Civil Engineering. Consistently strive to achieve as many accreditations as possible in any role. Currently enrolled in certification courses for Project Management Professional certificate as well as Certified Survey Tech coursework. Estimated completion of March 2024 for both.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Survey Tech
Balzer & Associates
12.2021 - Current
- Established Boundary lines for Wetlands, clearing limits, and created topographical maps of properties exceeding 200+ acres. 100% success on loop closures above legal limits.
- Added latest tax assessments, sales. and boundary line updates.
- Completed daily data updates and submitted information to quality assurance for review and implementation.
- Utilized GIS to review boundaries of both property and flood zones.
Customer Experience Consultant
CarMax
02.2021 - 12.2021
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Exceeded sales goals placing myself in top 10% of the company in multiple metrics by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Trained new customer experience consultants on company protocols, best practices, and sale procedures.
Apprentice Mechanic
Marshall Tire And Auto
09.2020 - 02.2021
- Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
- Gave customers quotes on potential repairs with nearly 100% accuracy.
- Took advantage of opportunities to learn new systems and repair procedures.
- Contacted customers about changes in plans or necessary items to order for completed repairs.
Military Police
U.S. Army
08.2014 - 08.2020
- Over 250 hours of volunteer work at nature areas located in Guantanamo Bay.
- Created schedules for shifts of 14 or more people.
- Oversaw daily operations of all individuals assigned to my shift.
- Maintained 100% accountability of all assigned equipment totaling more than $175,000.
- Documented and processed classified materials for Army Correctional Command.
Education
Bachelor of Science - Civil Engineering
Old Dominion University
Norfolk, VASkills
- Microsoft Office
- AutoCAD
- Topographic Surveying
- Project management
- GPS technology
- Construction staking
- Utility location
- Boundary determination
Certification
- Army Logistics Training
- Army Leadership Course (160 hour course)
- CPR/Basic Life Saver Trained
Timeline
Survey Tech
Balzer & Associates
12.2021 - Current
Customer Experience Consultant
CarMax
02.2021 - 12.2021
Apprentice Mechanic
Marshall Tire And Auto
09.2020 - 02.2021
Military Police
U.S. Army
08.2014 - 08.2020
Bachelor of Science - Civil Engineering
Old Dominion University
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