DENNISHIA JOHNSON
Jonesboro,Georgia
Summary
Proven track record in dynamic healthcare and insurance sectors, showcasing adaptability to evolving regulations and priorities. Expertise in delivering exceptional client support, policy interpretation, and compliance-focused initiatives under tight deadlines. Acknowledged for strong communication skills, meticulous attention to detail, and dependable performance across diverse projects.
Overview
12
12
years of professional experience
Work History
INSURANCE AGENT
Health Markets
Fort Lauderdale, FL
03.2024 - Current
- Employment Type: Remote
- Assist clients with understanding health insurance options, benefits, and eligibility
- Run quotes, explain plan differences, and guide customers through enrollment
- Complete applications accurately and maintain compliance with regulations
- Provide ongoing follow-up and support for policyholders
OUTREACH COORDINATOR
Russell Tobin / Optum
Remote, NY
09.2025 - 12.2025
- Verified and retrieved medical charts utilizing Focus, Datavant, and ORG systems.
- Conducted provider outreach via phone and fax to confirm locations and affiliations.
- Employed EPM, NPI Registry, and Healthgrades for comprehensive provider research.
- Updated records, resolved pending issues, and escalated complex cases when necessary.
- Maintained HIPAA compliance while ensuring productivity and accuracy during remote work.
ENTERTAINMENT ASSOCIATE
Coca-Cola
Atlanta, GA
10.2023 - 10.2024
- Facilitated guided tours and interactive experiences for guests.
- Delivered detailed information on exhibits, events, and brand history.
- Monitored crowd flow and safety to enhance guest experience.
- Collaborated with team members to ensure satisfaction during visits.
CUSTOMER SERVICE REPRESENTATIVE
LogistiCare / Modivcare
College Park, GA
01.2021 - 09.2023
- Handled high-volume inbound calls from members and providers regarding transportation needs.
- Scheduled non-emergency medical transportation, ensuring accurate documentation of trip details.
- Verified eligibility and resolved issues and complaints with professionalism.
- Updated internal systems while strictly adhering to call scripts and guidelines.
WAREHOUSE WORKER
DHL
College Park, GA
01.2021 - 07.2021
- Executed order picking, packing, and scanning for efficient shipment processes.
- Utilized handheld scanners to adhere to labeling and routing instructions.
- Maintained a clean, safe, and organized warehouse environment to support operations.
TEMP SERVICE
LGC Hospitality
Atlanta, GA
01.2019 - 12.2020
- Executed short-term assignments across restaurants, events, and venues.
- Provided guest assistance while serving food and clearing tables.
- Supported kitchen operations through basic preparation and cleaning tasks.
CUSTOMER SERVICE REPRESENTATIVE
Oasis Marketing Solutions
Atlanta, GA
01.2018 - 12.2019
- Conducted outbound and inbound calls to support diverse marketing campaigns.
- Verified and updated customer information in company systems for accuracy.
- Explained program details while assisting with basic account inquiries.
LINE SERVER / CASHIER / WAITRESS
Piccadilly Cafeteria
College Park, GA
01.2018 - 12.2018
- Prepared and served food items to guests in a cafeteria-style setting.
- Operated cash register, processed payments, and issued change.
- Maintained cleanliness of dining area while delivering friendly customer service.
CUSTOMER SERVICE REPRESENTATIVE
TTI Floor Care
Cleveland, OH
01.2016 - 12.2017
- Provided professional phone support to assist customers with product use and troubleshooting issues.
- Documented complaints, returns, and service requests for internal tracking and analysis.
- Conducted follow-ups to ensure effective resolution of customer issues.
HEAD CASHIER / DIETARY AIDE
Shaker Heights School
Shaker Heights, OH
01.2014 - 12.2016
- Processed cash and check payments for student and staff meals efficiently.
- Assisted with daily meal preparation while serving food to patrons.
- Monitored inventory levels, ensuring proper stock management.
- Maintained cleanliness standards in cafeteria to promote a safe dining environment.
Education
Certificate - Accident & Sickness
Xcel Solutions
Jacksonville, FL02-2024
High School Diploma -
Berea High School
Berea, OH06-2001
Some College (No Degree) - Psychology
Cuyahoga Community College
Cleveland, Ohio, OHSkills
- Health insurance options
- Compliance regulations
- Client enrollment support
- Medical chart verification
- Provider outreach
- Customer relationship management
- HIPAA compliance
- Client support
- Detail orientation
- Ongoing communication
- Problem solving
- Customer communication
Timeline
OUTREACH COORDINATOR
Russell Tobin / Optum
09.2025 - 12.2025
INSURANCE AGENT
Health Markets
03.2024 - Current
ENTERTAINMENT ASSOCIATE
Coca-Cola
10.2023 - 10.2024
CUSTOMER SERVICE REPRESENTATIVE
LogistiCare / Modivcare
01.2021 - 09.2023
WAREHOUSE WORKER
DHL
01.2021 - 07.2021
TEMP SERVICE
LGC Hospitality
01.2019 - 12.2020
CUSTOMER SERVICE REPRESENTATIVE
Oasis Marketing Solutions
01.2018 - 12.2019
LINE SERVER / CASHIER / WAITRESS
Piccadilly Cafeteria
01.2018 - 12.2018
CUSTOMER SERVICE REPRESENTATIVE
TTI Floor Care
01.2016 - 12.2017
HEAD CASHIER / DIETARY AIDE
Shaker Heights School
01.2014 - 12.2016
Certificate - Accident & Sickness
Xcel Solutions
High School Diploma -
Berea High School
Some College (No Degree) - Psychology
Cuyahoga Community College