Dennishia Johnson
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
LogistiCare
08.2021 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Accurately and precisely input data into customer service platform.
- Managed over 50 customer calls per day.
Warehouse Worker
DHL
07.2021 - 07.2023
- Process and packing orders.
- Gather appropriate items to fulfill incoming order.
- Check in scanner track items as entering or leaving facility.
- Scan letters and use weight scale.
- Wrap pallets.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds
Line Server/Cashier
Piccadilly Cafeteria
03.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Scan items provide change, balance drawer and process card transactions
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Interact with guess on assembly line and perform variety of task such as delivering orders , answering to customer inquires, making suggestions, placing food and cutlery on trays
- Memory of patrons and their orders
Dishwasher
LGC Hospitality Staffing
02.2020 - 05.2021
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Clutter free and organized while standing for 8 hours long plus
Customer Service Representative
TTI Floor Care
01.2018 - 01.2020
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provide technical assistance and answers to customers by troubleshooting problems with computer hardware or software.
- Process RMA label for returned items.
- Managed over 50 customer calls per day.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Oasis Marketing Solutions
04.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Execute cold outreach in forms of emails and calls to attract new leads.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reached out to prospects through calls or emails to assist their needs.
- Work from home.
- Increased sales by 10%
Dietary Aide/Head Cashier
Shaker Heights High School
08.2013 - 12.2017
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Scan items provide change, balance drawer and process card transactions
- Track Inventory
- Managed over 100 students daily
Education
No Degree - Psychology
Cuyahoga Community College
Cleveland, OH06.2004
High School Diploma -
Berea High School
Berea, OH06.2001
Skills
- Money Handling
- Hand Scanners
- Order Picking and Processing
- Product Knowledge
- Website Navigation
- Food Preservation and Storage Methods
- Good Communication Skills
- Shipment Preparation
- Credit Card Payment Processing
- Active Listening
- Loading and Unloading
- Wrapping and Boxing
- Prepare Orders
- Pick Products
- Information Updates
- Kitchen Assistance
- Washing and Drying
- Banquet Setup
- Order Taking
- Cash Drawer Management
- Cash Register Systems
- Credit and Cash Transactions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
LogistiCare
08.2021 - 09.2023
Warehouse Worker
DHL
07.2021 - 07.2023
Line Server/Cashier
Piccadilly Cafeteria
03.2020 - 06.2021
Dishwasher
LGC Hospitality Staffing
02.2020 - 05.2021
Customer Service Representative
Oasis Marketing Solutions
04.2018 - 01.2020
Customer Service Representative
TTI Floor Care
01.2018 - 01.2020
Dietary Aide/Head Cashier
Shaker Heights High School
08.2013 - 12.2017
No Degree - Psychology
Cuyahoga Community College
High School Diploma -
Berea High School