Dennis J. Hargro
Operations, Logistics And Customer Service Professional
Sheffield Lake,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Delivery Driver
DoorDash
Avon, OH
12.2022 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Stock Associate
Kroger
Lexington , KY
05.2021 - 10.2022
- Used U-boats and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Ensured designated area was clean and clear of debris, planogram integrity maintained and all merchandising standards were adhered to.
Sales Consultant
T-Mobile
Lexington , KY
09.2020 - 05.2021
- Cold called and conducted face-to-face sales with local businesses and individual customers within an assigned sales territory.
- Completed all of the available online presentations in order to understand and further communicate product features, benefits and add-ons to the customer.
- Used various sales techniques to understand the customers needs and recommend relevant products and services.
- Achieved company set Metrics and Sales goals by strategically adapting to a rapidly changing, competitive environment and building strong customer relationships ensuring repeat business.
Accounting Clerk
Princeton University
Princeton , NJ
08.2019 - 10.2019
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Input high volume of monthly invoices with consistent accuracy.
Receiving Manager
Princeton University
Princeton , NJ
01.2019 - 08.2019
- Organized storage areas to optimize materials movements and minimize labor hours.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Store Manager
Dollar Tree
Philadelphia , PA
09.2017 - 01.2019
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Operations Manager
ToysRus
Philadelphia , PA
08.2004 - 10.2016
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Developed systems and procedures to improve operational quality and team efficiency.
Education
Psychology
Rowan University
Glassboro, NJ 07.2005 - 05.2008
Diploma - Civil Engineering Technology
Ewing High School
Ewing, NJ 09.2001 - 06.2005
Skills
Order picking and processing
Safe driver training
Logistics knowledge
Advanced planning
Database Management
Shipping and packaging
Timeline
Delivery Driver
DoorDash
12.2022 - Current
Stock Associate
Kroger
05.2021 - 10.2022
Sales Consultant
T-Mobile
09.2020 - 05.2021
Accounting Clerk
Princeton University
08.2019 - 10.2019
Receiving Manager
Princeton University
01.2019 - 08.2019
Store Manager
Dollar Tree
09.2017 - 01.2019
Psychology
Rowan University
07.2005 - 05.2008
Operations Manager
ToysRus
08.2004 - 10.2016
Diploma - Civil Engineering Technology
Ewing High School
09.2001 - 06.2005