Summary
Overview
Work History
Education
Skills
Timeline
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Dennis J. Hargro

Operations, Logistics And Customer Service Professional
Sheffield Lake,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
7
7
years of post-secondary education

Work History

Delivery Driver

DoorDash
Avon, OH
12.2022 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.

Stock Associate

Kroger
Lexington , KY
05.2021 - 10.2022
  • Used U-boats and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Ensured designated area was clean and clear of debris, planogram integrity maintained and all merchandising standards were adhered to.

Sales Consultant

T-Mobile
Lexington , KY
09.2020 - 05.2021
  • Cold called and conducted face-to-face sales with local businesses and individual customers within an assigned sales territory.
  • Completed all of the available online presentations in order to understand and further communicate product features, benefits and add-ons to the customer.
  • Used various sales techniques to understand the customers needs and recommend relevant products and services.
  • Achieved company set Metrics and Sales goals by strategically adapting to a rapidly changing, competitive environment and building strong customer relationships ensuring repeat business.

Accounting Clerk

Princeton University
Princeton , NJ
08.2019 - 10.2019
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Input high volume of monthly invoices with consistent accuracy.

Receiving Manager

Princeton University
Princeton , NJ
01.2019 - 08.2019
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Enhanced performance of receiving dock associates through training, guidance and motivation.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Store Manager

Dollar Tree
Philadelphia , PA
09.2017 - 01.2019
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Operations Manager

ToysRus
Philadelphia , PA
08.2004 - 10.2016
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Monitored customer feedback to identify areas of improvement in customer experience.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Developed systems and procedures to improve operational quality and team efficiency.

Education

Psychology

Rowan University
Glassboro, NJ
07.2005 - 05.2008

Diploma - Civil Engineering Technology

Ewing High School
Ewing, NJ
09.2001 - 06.2005

Skills

Order picking and processing

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Timeline

Delivery Driver

DoorDash
12.2022 - Current

Stock Associate

Kroger
05.2021 - 10.2022

Sales Consultant

T-Mobile
09.2020 - 05.2021

Accounting Clerk

Princeton University
08.2019 - 10.2019

Receiving Manager

Princeton University
01.2019 - 08.2019

Store Manager

Dollar Tree
09.2017 - 01.2019

Psychology

Rowan University
07.2005 - 05.2008

Operations Manager

ToysRus
08.2004 - 10.2016

Diploma - Civil Engineering Technology

Ewing High School
09.2001 - 06.2005

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Dennis J. HargroOperations, Logistics And Customer Service Professional