Dennis J. Smith
Lufkin
Summary
Dynamic professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing high-pace work environments, organization, inventory management, team building and problem solving.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Dr Charles A. Evans
10.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Mattress Firm
09.2014 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff.
Private Security Officer (Lieutenant)
Maxsent
09.2013 - 09.2014
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Supported event management teams by providing crowd control services during large gatherings or special occasions.
Phone Repair Technician
Cellaris
08.2013 - 09.2014
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
Sales Associate
Hot Topic
06.2013 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Groveton ISD
Computer Programming
Angelina College
Lufkin, TXTimeline
Front Desk Receptionist
Dr Charles A. Evans
10.2019 - Current
Store Manager
Mattress Firm
09.2014 - 10.2019
Private Security Officer (Lieutenant)
Maxsent
09.2013 - 09.2014
Phone Repair Technician
Cellaris
08.2013 - 09.2014
Sales Associate
Hot Topic
06.2013 - 09.2014
Groveton ISD
Computer Programming
Angelina College
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