Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Dennis Junior Maganga

Statesboro,GA

Summary

Hospitality professional with a proven track record in enhancing guest experiences through exceptional customer service and effective problem-solving. Recognized for strong communication skills and the ability to foster positive relationships, ensuring high levels of satisfaction. Dedicated to continuous improvement and excellence in service delivery.

Overview

7
7
years of professional experience

Work History

Restaurant Server

Bonefish Grill Restaurants
Atlanta, GA
02.2023 - 12.2023
  • Welcomed guests with professionalism and efficiency.
  • Described menu items detailing ingredients and cooking techniques upon request.
  • Provided timely service of drinks, appetizers, main courses, and desserts to guests.
  • Proactively addressed and resolved challenges to maintain optimal guest satisfaction.
  • Boosted beverage sales by recommending complementary food-drink pairings.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Stocked service areas with supplies during slow periods.
  • Ensured neatness of restaurant spaces, such as tables and chairs.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Assistant Restaurant Operations Manager

Ba Bellies
Peachtree Corners, GA
09.2020 - 08.2021
  • Ensured cleanliness and aesthetic appeal of restaurant environment at all times.
  • Managed the daily operations of restaurant staff, including scheduling, training and performance evaluations.
  • Facilitated smooth operations during high-traffic times.
  • Managed supply orders to ensure availability of essential ingredients for menu items.
  • Designed bar menu, seasonal beverages, and unique specials.
  • Maintained guest relationships and conducted consistent follow-up checks to enhance their experience.

Restaurant Server

Ba Bellies
Peachtree Corners, GA
04.2018 - 08.2020
  • Coordinated with hosts, bussers, and kitchen staff to ensure readiness for customer service.
  • Greeted and seated guests promptly, courteously, and professionally.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Garnished dishes and beverages serve visually appealing menu items.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Handled payment collections from guests.

Front Office Manager Training

Atlanta Marriott Peachtree Corners
Peachtree Corners, GA
04.2017 - 04.2018
  • Responsible for the daily operations of the front office, including greeting guests, answering phone calls, and responding to emails.
  • Input and confirmed reservations for guests.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes, and maximize satisfaction.
  • Provided guests with details on dining options and local attractions.
  • Processed payments for room charges, incidentals, taxes and other fees.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Provided assistance with luggage storage or transportation needs.
  • Ensured lobby area was clean and presentable at all times.
  • Maintained an inventory of available rooms, rates and amenities.
  • Processed refunds when applicable according to company policies.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.

Education

Hospitality Management

Swiss Hotel School
Johannesburg, South Africa
11-2016

Skills

  • Exceptional customer service
  • Problem-solving skills
  • Oral and written communications
  • Point of sale (POS) system operations
  • Collaborative Teamwork

Affiliations

  • Thrifting
  • Swimming
  • Documentaries

Languages

English
Professional
Shona
Professional

References

References available upon request.

Timeline

Restaurant Server

Bonefish Grill Restaurants
02.2023 - 12.2023

Assistant Restaurant Operations Manager

Ba Bellies
09.2020 - 08.2021

Restaurant Server

Ba Bellies
04.2018 - 08.2020

Front Office Manager Training

Atlanta Marriott Peachtree Corners
04.2017 - 04.2018

Hospitality Management

Swiss Hotel School

Similar Profiles

CREATE PROFILE
Dennis Junior Maganga