Dennis Junior Maganga
Statesboro,GA
Summary
Hospitality professional with a proven track record in enhancing guest experiences through exceptional customer service and effective problem-solving. Recognized for strong communication skills and the ability to foster positive relationships, ensuring high levels of satisfaction. Dedicated to continuous improvement and excellence in service delivery.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Bonefish Grill Restaurants
Atlanta, GA
02.2023 - 12.2023
- Welcomed guests with professionalism and efficiency.
- Described menu items detailing ingredients and cooking techniques upon request.
- Provided timely service of drinks, appetizers, main courses, and desserts to guests.
- Proactively addressed and resolved challenges to maintain optimal guest satisfaction.
- Boosted beverage sales by recommending complementary food-drink pairings.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stocked service areas with supplies during slow periods.
- Ensured neatness of restaurant spaces, such as tables and chairs.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Assistant Restaurant Operations Manager
Ba Bellies
Peachtree Corners, GA
09.2020 - 08.2021
- Ensured cleanliness and aesthetic appeal of restaurant environment at all times.
- Managed the daily operations of restaurant staff, including scheduling, training and performance evaluations.
- Facilitated smooth operations during high-traffic times.
- Managed supply orders to ensure availability of essential ingredients for menu items.
- Designed bar menu, seasonal beverages, and unique specials.
- Maintained guest relationships and conducted consistent follow-up checks to enhance their experience.
Restaurant Server
Ba Bellies
Peachtree Corners, GA
04.2018 - 08.2020
- Coordinated with hosts, bussers, and kitchen staff to ensure readiness for customer service.
- Greeted and seated guests promptly, courteously, and professionally.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Garnished dishes and beverages serve visually appealing menu items.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Handled payment collections from guests.
Front Office Manager Training
Atlanta Marriott Peachtree Corners
Peachtree Corners, GA
04.2017 - 04.2018
- Responsible for the daily operations of the front office, including greeting guests, answering phone calls, and responding to emails.
- Input and confirmed reservations for guests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes, and maximize satisfaction.
- Provided guests with details on dining options and local attractions.
- Processed payments for room charges, incidentals, taxes and other fees.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Provided assistance with luggage storage or transportation needs.
- Ensured lobby area was clean and presentable at all times.
- Maintained an inventory of available rooms, rates and amenities.
- Processed refunds when applicable according to company policies.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Education
Hospitality Management
Swiss Hotel School
Johannesburg, South Africa 11-2016
Skills
- Exceptional customer service
- Problem-solving skills
- Oral and written communications
- Point of sale (POS) system operations
- Collaborative Teamwork
Affiliations
- Thrifting
- Swimming
- Documentaries
Languages
English
Professional
Shona
Professional
References
References available upon request.
Timeline
Restaurant Server
Bonefish Grill Restaurants
02.2023 - 12.2023
Assistant Restaurant Operations Manager
Ba Bellies
09.2020 - 08.2021
Restaurant Server
Ba Bellies
04.2018 - 08.2020
Front Office Manager Training
Atlanta Marriott Peachtree Corners
04.2017 - 04.2018
Hospitality Management
Swiss Hotel School
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