Hi, I’m
Dennis L. Parker
North Hollywood,CA
Summary
A creative all around worker eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. I have always been committed to my employers no matter what field of work I'm in, but what may set me apart is my commitment to everyone I know. My reliability, loyalty, trustworthiness, honesty/integrity, my optimistic frame of mind and high confidence. I am eager to learn new things, and not afraid to use the phrase “I don’t know, but we will find out together.” I’m strong believer in the philosophy of not having to be the smartest person in the room. I always say “Know your stuff, and have the courage to admit when you don’t”. With that said, I’m a bright thinker, with a vision for success, no matter the obstacle.
Overview
12
years of professional experience
Work History
Self EmployedNorth Hollywood, CA
Vocal Coach
12.2016 - Current
Job overview
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Teach clients techniques, style and advice on vocal projection
- Supported singers participating in recording sessions and live performances.
- Adapted teaching programs to meet individual and group needs.
- Planned and delivered lessons to teach classes in arts to engage and educate students.
- Mentored struggling students with individualized approach to enhance learning.
Bob’s Discount FurnitureBurbank, CA
Sales Professional
03.2020 - 04.2022
Job overview
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Create sales plans based on current business trends
- Set appointments with potential and existing customers, present company products, and help people make purchases
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Developed space planning concepts, color palette selections, and textile presentations.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
The Alley StudiosNorth Hollywood, CA
Manager of Studio Operations
10.2018 - 05.2019
Job overview
- Implemented marketing strategies to promote studio to potential clients.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set short & long term goals for the business using Google Workspace and/or other required applications
- Lead weekly meetings with the other company leaders
- Lead teams in operations of The Alley (events, parties, tapings, etc.)
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
American IdolHollywood, Burbank, CA
Singer/Cast Member
09.2017 - 06.2018
Job overview
- Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization
- Trained and prepared voice, using various melodies and ranges such as soprano, tenor, alto and bass
- Performed alongside various well-known singers
- Provided input to directors on character development.
- Conducted warm-up exercises prior to performances to increase focus and energy
- Learnt different styles and schools of singing to broaden work prospects
Rodini ParkNorth Hollywood, CA
Cook Shift Leader
11.2015 - 09.2017
Job overview
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Trained and supervised cooking staff to expertly meet daily needs.
Togba Enterprises, William TogbaPhiladelphia, Los Angeles, PA, CA
Help Desk Lead
08.2013 - 09.2017
Job overview
- Enhanced interfaces to promote better functionality for users.
- Lead team members in configuring hardware, devices and software
- Managed on and off-site installation, repair, maintenance and test tasks
- Determined hardware and network system issues using proactive troubleshooting techniques on and off-site
- Installed system updates to address vulnerabilities and reduce security issues.
- Investigated system issues and implemented resolutions to reduce downtime.
Apple StoreWillow Grove, PA
Redzone Specialist
10.2011 - 07.2013
Job overview
- Trained users on desktops, laptops and mobile devices (in one-and-one workshops and customer training)
- General troubleshooting for customers who bring in their apple products
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Assessed business requirements to create focused solutions.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Education
Norristown Area High School
Graduated from Performing Arts
2010
Skills
- Proficient in Apple IOS, Mac OS and PC Systems
- Desktop Support (Google Workspace, Team Viewer, Zoom, Teams)
- Apple Operating Systems (Snow Leopard 1068 - Monterey 126)
- Windows Operating Systems (Windows 7 - Windows 11)
- Anti Virus Software (Windows Defender, Norton, McAfee)
- Microsoft 365 (Outlook, One Drive, Word, Excel, OneNote, Teams, etc)
- OS Re-Imaging
- Application Support
- White Glove Service
- Customer Service Expert
- Maintenance and Repair (SSD, HDD, RAM, Printers, Hardware Components)
- Website Building
- Team Development
- Conflict Resolution
ATTRIBUTES:
Teamwork & Communication - The ability to work well with others is essential generally speaking, let alone in the work place So how does one acquire such a skill? Communication, it’s key in any successful society It helps that I’m enthusiastic when need be, yet attentive and adaptable in all situations
Creativity - I have a quite creative approach to life in general, be it problem solving, brainstorming, cooking, learning, planning, organizing, etc I add a uniqueness to everything I do by using tools I’ve learned from my favorite books/authors, mentors, family, past team leads or the teams I’ve led
Diversity - Diversity means a great deal to me for several reasons, but here is possibly the most important: Our culture overall is made up of so much rich history from all over the world, the “norm” in our country is a mashup of the entire world, from our music, to our food, clothing, ways of living, philosophies, and so much more! Integrating diversity into our workplace only makes this country stronger We can only truly create new, fresh and innovative ideals by giving someone from anywhere a chance, and being open to learning from them
ACCOMPLISHMENTS:
Head of Operations at The Legendary Alley Studios in North Hollywood
Leader in Goof Proof Sales Multiple Months (Bob’s Warranty Program)
Outstanding Sales Performance Award for 2021
Studio Manager at 17hertz Studio in North Hollywood
Closer of Brand Endorsement Deals With Apogee Electronics, Tagima Guitars, and Guitar Center
Top 10 Finalist on ABC Network’s American Idol in 2018
Music Producer/Songwriter for The Game, Cardi B, Inanna Sarkis, Marsha Ambrosius, JD McCrary, VH1, and Disney
Professional Vocal Coach for 7 years
Timeline
Sales Professional
Bob’s Discount Furniture
03.2020 - 04.2022
Manager of Studio Operations
The Alley Studios
10.2018 - 05.2019
Singer/Cast Member
American Idol
09.2017 - 06.2018
Vocal Coach
Self Employed
12.2016 - Current
Cook Shift Leader
Rodini Park
11.2015 - 09.2017
Help Desk Lead
Togba Enterprises, William Togba
08.2013 - 09.2017
Redzone Specialist
Apple Store
10.2011 - 07.2013
Norristown Area High School
Graduated from Performing Arts
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