Dennison Ortiz
1097 Augustus Dr
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced in building maintenance at 85 Properties LLC and enhancing guest satisfaction as Head Waiter at Mike’s Diner. Proven ability to train teams and resolve issues efficiently, ensuring operational excellence and a positive environment for both tenants and diners.
Overview
7
7
years of professional experience
Work History
Maintenance Building
85 Properties LLC
04.2018 - 01.2025
building's day-to-day maintenance, operations, and tenant relations, performing tasks such as minor repairs, cleaning common areas, coordinating with contractors, and responding to emergencies to ensure the building remains functional and safe. take care of minor issues and repairs, such as patch drywall and do painting, repair/replace flooring, doors, windows, etc.
Head Waiter
Mike’s Diner
06.2021 - 08.2024
- Supervised dining room operations to ensure exceptional guest service and satisfaction.
- Trained and mentored junior staff on menu knowledge and customer interaction techniques.
- Coordinated with kitchen staff to streamline order delivery and improve efficiency.
- Resolved customer complaints swiftly, enhancing overall dining experience and retention.
Education
High School Diploma -
Juan Ponce De León
San Juan, Puerto Rico05.2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Head Waiter
Mike’s Diner
06.2021 - 08.2024
Maintenance Building
85 Properties LLC
04.2018 - 01.2025
High School Diploma -
Juan Ponce De León
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