DENNIS GILBERT SR

Achievements:
• Top 100 Property 2018 Resulting from Financial Performance
• City Of Rosemead Recognition Award 2017
• Regional and Area Manager of the Year 2013 Audit Score 99.1%
• Regional and Area Manager of the Year 2011 Audit Score 96.5%
• Area Manager of the Year 2008 Audit Score 87.9%
• Regional and Area Manager of the Year 2006 Audit Score 84.8%
• Consistent Annual Accident Free Awards, Friendliness Awards, Consistent Positive Customer Relations, and Guest Satisfaction

Responsibilities:
• Maintain budgeting guidelines, not limited to Occupancy, Revenue, and Controllable Profit versus Controllable Expense to the bottom line EBIDTA
• Assisted Area Manager with P&L Analysis for the Area Portfolio 19 Properties Looking for areas of opportunity to meet-exceed budget goals with positive results
• FOLS Field Trainer Operations Installer traveling the Country while managing my property 2 year process included Corporate and Franchise locations
• Certifier of Candidates selected for Internal Promotions from Guest Services Representative GSR to Manager On Duty MOD
• On the Job Trainer OJT Coach (Train General Managers), Mentor, Subject Matter Expert, Setting Cultural Expectation for work environment and SOP compliance
• Conduct prospective employee selection, interview, ongoing training of hired personal, includes supervision of 30 employees and outside vendors. Responsible for Managing, Marketing/Sales to reach goals
• Control Customer Complaints – Company Goal 7% - Currently .45% YTD.
• Maintain positive Guest Satisfaction Thru Surveys – Company Goal 85% - Currently 93% YTD
• Online reviews and Social media Reviews: Yelp, Trip Advisor, Google, Revinate, Booking.com, Expedia, Hotels.com, etc.

• Preparation of Comparative Market Analysis, and prospecting., with use of the MLS.

Achievements:
• Promotion Hub Manager Royal Gardens Apts. 127 Units, October 2002 to May 2004
• Promotion Larger Property Summer View Apts. 123 Units, March 2002 to October 2002
• Promotion Larger Property Diamond Head Apts. 83 Units, September 2001 to March 2002
• Mi Casa Apts. 53 Units – Section 8 - Most Improved Property of the Year Award, January 2001 to Sept 2001
Responsibilities:
• Conducted prospective employee selection for multiple properties, including interviews, reference checking and the training and mentoring of new hires and existing managers for the Hub Area. As Hub Manager, responsible for Managing, Marketing, and Accounting of Satellite Apartment Communities. Supervision of leasing consultants, maintenance, custodial personnel, and outside vendors, for property up-keep, upgrades, and renovations, for marketability of Community Apartment Homes. As the Hub manager was responsible for the satellite properties, eight properties collect new move-ins at the properties, collections, occupancy vs vacancy percentages, and eviction status. During this time we utilized Rent Roll 2000 and Excel Spread Sheets collected and forwarded to our corporate office.

Responsibilities:
• Supervised and coordinated work assignments for construction crews. Oversaw and controlled the necessary materials and tools for a specific job. Acquired necessary licenses and permits in accordance with building and safety codes.

Achievements:
• Retained by Trilar Management from Western America Properties. Increased occupancy from 70% to 100% within 3 months and increased revenue due to increased occupancy
• Successfully facilitated the sale of (2) two residential properties.
Responsibilities:
• Managed (2) two properties (42 Units and 36 Units) Leasing of apartment homes, rent collections, resident retention, processed evictions, conducted marketing surveys, processed weekly and month end occupancy reports. Supervised maintenance, and custodial personnel as well as outside vendors. Improved the quality of the communities living environment.

Achievements:
• Increased occupancy from 50% to 70% within 3 months-Lease Up Required
• Property Reverted to Trilar Management Group, pending receivership.