DENNISSE CORTEZ
Lake Worth,FL
Summary
Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
MHM Management
Boca Raton, FL
01.2013 - Current
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Managed all maintenance requests from tenants in a timely manner.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Built relationships with service vendors and submitted associated billing statements.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Drafted and monitored budgets for overall maintenance and operations.
- Collected monthly assessments, rental fees, deposits and payments.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Handled resident complaints and expedited maintenance requests.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Met with prospective tenants to show property and assess applications or sign leases.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Prepared detailed budgets and financial reports for properties.
Investors
Skyline Real Estate
WestPalm Beach , FL
02.2003 - .
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Managed all maintenance requests from tenants in a timely manner.
- Processed evictions when necessary in accordance with state laws and procedures.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Built relationships with service vendors and submitted associated billing statements.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Prepared detailed budgets and financial reports for properties.
Education
Business Management -
Palm Beach Community
Boca Raton, FLSkills
- Maintenance Scheduling
- Property Management
- Business Development
- Database Management
- Tenant relations
- Business Administration
- Vendor Management
- Contract Negotiation
- Customer service-focused
- Lease Renewals
- Financial budgeting and reporting
- Maintenance knowledge
- Payment Collection
- Leasing and sales
- Knowledge of leasing and market conditions
- Skilled multi-tasker
- Fair housing mandates
- Rent collection
- Preventive Maintenance
- Maintenance Coordination
- Tenant and eviction laws
- Multi-family property management
- Property Inspections
Certification
- CAM License
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Property Manager
MHM Management
01.2013 - Current
Investors
Skyline Real Estate
02.2003 - .
Business Management -
Palm Beach Community