Customer-focused professional with successful 3-year career in costumer service sector. When it comes to communication skills and sales charisma I excel over most. I am a people specialist who has a talent for communication and problem solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Panera Bread
02.2022 - Current
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Team Lead
Panera Bread
12.2020 - 02.2022
Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Intern
Palomar Health
08.2019 - 12.2021
Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction.
Collaborated effectively with interdisciplinary teams for comprehensive patient management and optimal care.
Responded promptly to emergency situations with appropriate interventions according to established protocols.
Worked closely with nursing staff ensuring seamless coordination in executing daily tasks resulting in improved patient experience.
Education
High School Diploma -
Mission Hills High School
San Marcos, CA
04.2020
Skills
Strategic Planning
Business Development
Staff Development
Negotiation
Team Leadership
Emotional Intelligence
Certification
CPM - Certified Professional Manager
Bls-CPR certified
Timeline
Manager
Panera Bread
02.2022 - Current
Team Lead
Panera Bread
12.2020 - 02.2022
Intern
Palomar Health
08.2019 - 12.2021
High School Diploma -
Mission Hills High School
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