Dennize Medina
Rowland Heights,CA
Summary
Senior Service Delivery Processing Specialist with multiple years of expertise in tax processing, operations management, and process improvement. Adept at developing efficient documentation systems and enhancing client response accuracy, leveraging strong communication and leadership skills. Committed to fostering a supportive and collaborative work environment, continuously driving quality assurance and workflow efficiency.
Overview
21
21
years of professional experience
Work History
Senior Service Delivery Processing Specialist
ADP CORP
San Dimas, Calif.
02.2018 - Current
- File/Amend Original and Late Original tax returns timely in accordance with Agency, Region and Client requirements
- Research client, agency and payroll center inquiries and respond in a timely, accurate and professional manner
- Develop and update current filling/research records and procedures
Production Specialist
ADP CORP
San Dimas, Calif.
06.2013 - 02.2018
- Prepares Tax Deposits and ensures all packages are shipped accurately and in a timely manner to prevent penalty and interest
- Approximately 20k packages shipped annually
- Review and analyze Power of Attorney documents provided by clients to ensure valid documents are submitted to tax agencies when required
- Review and attach checks to Tax notices for prompt and timely mailing
Learning and Development Consultant
Avis Budget Group
Los Angeles, CA
06.2008 - 07.2011
- Responsible for the development, implementation and support of company and local training and performance programs for various locations in and around the Southern California area
- Worked with HR partners in the screening of candidates for qualifications and fit, conducting first level interviews, arranging additional interviews for clients and developed New Hire Training Plans for follow up with management team for completion
- Provided Administrative Support to Regional Manager by developing reports for tracking and disciplinary purposes
- Conduction of on-the-job training and the coaching of various levels of associates and managers in a manner that would improve performance in sales and operations
- Prepared and updates statistical data related to recruitment and placement
- Facilitation of workshops such as customer service, counter sales, delegation, car ready line utilization to improve sales, change management, goal setting and other related workshops
- Work with local management on employee performance issues, support progressive discipline and guide Supervisors in disciplinary actions
- Provided prompt responses to inquiries from client group on a wide range of subjects
Shift Manager
Avis Rent a Car
Newport Beach, CA
05.2007 - 06.2008
- Directed and controlled the servicing of customers at rental counters in arranging for the rental of vehicles, the selling of incremental products and responding to customers inquires and/or complaints
- Monitored Non-exempt employee matters of discipline, payroll and employee grievances in a collective bargaining agreement environment
- Planned, directed and controlled the preparation of returned vehicles for the next rental, and inspected vehicles on the ready line to ensure compliance with established quality assurance standards was maintained at the rental facility
- Made business and operational decisions based on data analysis and trends
- Monitored work flow and responded to lapses in productivity by initiating corrective action
- Scheduled overtime hours and reviewed time cards for accuracy; recorded lateness and absences; scheduled vacations and personal days off; prepared overtime report
Rental Sales Associate
Budget Rent a Car
Ontario, CA
05.2004 - 05.2007
- Was responsible for the servicing of customers at rental counters in arranging for the rental of vehicles after checking driver’s license and other documents
- The selling of incremental products and successfully meeting goal expectations for incremental sales
- Responding to customer’s inquiries and/or complaints
Education
Bachelor of Science - Business Administration Management
California State University San Bernardino
San Bernardino, Calif.Skills
- Quality Assurance
- Efficient Tax Deposit Handling
- Multitasking
- Department SLA Management
- Internal communications
- External communications
- Issue communication
- Leadership communication
- Quarter-End Processes
- Year-End Processes
Timeline
Senior Service Delivery Processing Specialist
ADP CORP
02.2018 - Current
Production Specialist
ADP CORP
06.2013 - 02.2018
Learning and Development Consultant
Avis Budget Group
06.2008 - 07.2011
Shift Manager
Avis Rent a Car
05.2007 - 06.2008
Rental Sales Associate
Budget Rent a Car
05.2004 - 05.2007
Bachelor of Science - Business Administration Management
California State University San Bernardino
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