Dennole Ford
Houston
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
2008
2008
years of post-secondary education
Work History
Kelly Services / UnitedHealthcare
Medical Customer Service Representative
Houston
03.2023 - Current
- Respond to patient and provider inquiries regarding insurance benefits, eligibility, and claim status. - Verify eligibility and process authorizations for medical procedures.
- Educate patients on Medicare and Medicaid coverage options.
- Document interactions accurately in EHR systems and collaborate with billing and clinical teams.
Medical Intake Specialist
Kelly Services / Texas Health and Human Services
Houston
02.2020 - 03.2023
- Assisted clients with enrollment in health programs and verified eligibility for Medicaid and Medicare.
- Answered questions regarding benefits, coverage, and claim status.
- Coordinated with internal departments to ensure smooth case processing.
Healthcare Support Specialist
Adecco Staffing / Texas Children’s Hospital
Houston
01.2013 - 02.2020
- Provided phone and in-person support to patients and medical staff regarding insurance claims and authorizations.
- Verified patient eligibility and benefits for various healthcare services.
- Ensured compliance with HIPAA and internal policies while resolving account issues.
Education
Lamar High School
Houston, TXSkills
- Medicare expertise
- Email Support
- Epic, Athenahealth
- Exceeding Customer Expectations
- Inbound/Outbound Calling
- Patient eligibility verification
- Empathy and patience
- Chat Support
- EOB analysis
- Customer service
- CPT, ICD-10, HCPCS
- Coverage and authorizations
- Medical billing
- Claims processing
- Chat Support
- Appointment Scheduling & Coordination
- Data entry
- Insurance verification
- Call Center Operations & High Call
- Volume Management
- Eligibility determinations
- Multitasking & Time Management
- Patient confidentiality
- Revenue cycle management
- Referral coordination
- Authorizations
- Provider relations
Timeline
Kelly Services / UnitedHealthcare
Medical Customer Service Representative
03.2023 - Current
Medical Intake Specialist
Kelly Services / Texas Health and Human Services
02.2020 - 03.2023
Healthcare Support Specialist
Adecco Staffing / Texas Children’s Hospital
01.2013 - 02.2020
Lamar High School