Denny Miguel
Marietta,GA
Summary
Proven leader and dedicated team player with a track record of enhancing team performance and customer satisfaction at McDonald's Restaurant. Excelled in time management and customer service, achieving significant improvements in business operations. Demonstrated integrity and honesty, ensuring high standards of cleanliness and positive company representation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
McDonald's Restaurant
03.2023 - 01.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Crew Member
McDonald's Restaurant
12.2021 - 03.2023
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Marietta High School
Marietta, GA07.2023
Skills
- Time Management
- Team Leadership
- Schedule Preparation
- Customer Service
- Integrity and Honesty
- Cleaning
- Respectful
- Positive Company Representation
- Headworker
Certification
- Servsafe Certification
- CM - Certified Manager Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manager
McDonald's Restaurant
03.2023 - 01.2024
Crew Member
McDonald's Restaurant
12.2021 - 03.2023
High School Diploma -
Marietta High School