Denny Weng
Brooklyn
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at Trader Joe's. Proven ability to enhance customer satisfaction and foster teamwork, while maintaining high accuracy in cash handling. Recognized for problem-solving skills and a commitment to integrity, driving repeat business and positive relationships.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in any role.
Overview
3
3
years of professional experience
Work History
Cashier
Trader Joe's
09.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Assistant Manager
UMI Buffet
06.2024 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Teacher's Assistant
BCS
09.2023 - 06.2024
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
Intern
Gowanus Canal Conservancy
05.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
Volunteer
Brooklyn Chinese-American Association
05.2022 - 08.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Tutor
Kumon Learning Center
03.2022 - 05.2022
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Education
High School Diploma -
Baruch College
New York, NY06-2029
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Money handling
- Team leadership
- Customer relations
- Team motivation
- Effective communication
Accomplishments
- Documented and resolved customer complaint's and reviews which led to higher ratings and satisfaction.
- Supervised team of 9 staff members.
- Collaborated with teacher to improve Math scores on standardized tests 50%.
- Earned certification in NTA (National tutoring association).
- Achieved food safety and customer satisfaction by completing Tasks with accuracy and efficiency.
- Achieved 20% increase in sales through effectively managing with internal diagnostics.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Cashier
Trader Joe's
09.2024 - 01.2025
Assistant Manager
UMI Buffet
06.2024 - 09.2024
Teacher's Assistant
BCS
09.2023 - 06.2024
Intern
Gowanus Canal Conservancy
05.2023 - 08.2023
Volunteer
Brooklyn Chinese-American Association
05.2022 - 08.2022
Tutor
Kumon Learning Center
03.2022 - 05.2022
High School Diploma -
Baruch College
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