Carmindo Alves
Boston,MA
Summary
Proven track record in enhancing quality control processes and reducing defect rates at Del Monte Fresh Produce Co. Expert in non-destructive testing and calibration procedures, coupled with a strong ability to foster cross-functional collaboration. Achieved significant improvements in product quality and customer satisfaction through meticulous attention to detail and effective team training.
Overview
14
14
years of professional experience
Work History
Quality Assurance Inspector
Del Monte Fresh Produce Co
2022.09 - 2024.05
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Used calipers and micrometer measuring instruments.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
- Kept detailed records of quality and imperfect products.
- Identified where product issues were coming from and rectified issues.
- Influenced positive change within the organization by driving a culture focused on high-quality products and services.
- Conducted training sessions for new Quality Assurance Inspectors, ensuring a consistent approach across the team.
- Recommended changes to assembly and production lines based on repeat product issues.
- Upheld safety regulations within the workplace by consistently following guidelines during inspections.
- Removed imperfect products from shipment line.
- Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
- Provided valuable input during product development stages, ensuring seamless integration between design specifications and QA requirements.
- Maintained calibration records and vendor certifications.
- Assisted in the development of comprehensive quality control plans, outlining procedures and guidelines for inspectors.
- Oversaw machine operation and assembly personnel for compliance and adequacy.
- Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.
- Streamlined workflow processes, optimizing inspection times without compromising on quality standards.
- Reduced defect rates by implementing effective inspection processes and recommending corrective actions.
- Participated in internal audits to verify adherence to established quality management systems and identify opportunities for enhancement.
- Collaborated with cross-functional teams to address root causes of defects and implement preventive measures.
- Oversaw maintenance, calibration and control of inspection, measuring and all test equipment.
- Lifted materials up to 70 pounds for purpose of examination, transportation and storage.
- Utilized Produce Pro, iFoodDS to assist with inspections, manufacturing and measuring equipment.
- Contributed to increased customer satisfaction by ensuring timely identification and resolution of quality issues.
- Completed precise measurements using special tools.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Trained other workers in inspection and testing procedures.
- Sampled products to verify compliance with standards
- Utilized quality control software to track and analyze product data.
- Operated and maintained testing equipment.
- Recommended architectural improvements, design solutions, and integration solutions.
- Weighed products prior to shipment to confirm accuracy.
- Investigated customer complaints to take necessary corrective actions.
Final Product Packaging
Del Monte Fresh Produce Co
2020.03 - 2022.09
- Provided constructive feedback to production teams regarding defects found during inspections, fostering collaboration between departments.
- Participated in regular audits of inspection processes, assisting in the identification of areas requiring improvement or corrective actions.
- Maintained accurate records of inspected items, providing valuable data for future process improvements.
- Identified and reported recurring issues to management, contributing to continuous improvement efforts.
- Reduced defects and increased customer satisfaction with detailed inspection processes.
- Optimized packaging line performance with data analysis and real-time monitoring tools.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Implemented time-saving strategies when arranging items in the warehouse, optimizing space utilization, and reducing retrieval times for pickers.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
- Contributed to inventory control efforts by conducting regular audits, reconciling discrepancies, and updating system records accordingly.
- Increased customer satisfaction by promptly addressing inquiries or concerns regarding orders or deliveries.
- Assisted in the implementation of a new inventory management system, contributing to reduced order processing times and improved warehouse organization.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Prepared and checked outbound shipments for accuracy.
- Transported merchandise pallets to move in warehouse.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Worked with customers to pack items according to specific desires and requirements.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Recorded daily activities for inventory control.
- Stocked designated items on shelves, end caps and displays.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Pre-assembled containers to be easily selected by packing associates.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Compiled reports of cost factors such as labor, production and equipment.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Supervised and trained new staff in performing census.
- Greeted store customers and discussed needs.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Updated manuals to reflect amending of rates, rules or regulations.
- Checked product levels and recommended new purchases.
- Tracked production and quality control systems to proactively identify deficiencies.
- Created and enforced detailed organization processes to increase quality and service standards.
Restaurant Manager
Pingo Pingo Restaurant
2010.01 - 2020.02
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Statistician Intern
Bornefonden Children & Youth Foundation
2019.03 - 2019.06
- Developed customized reports for stakeholders, providing valuable insights into trends and patterns.
- Facilitated information sharing among team members through clear documentation of methodologies and analysis steps taken in each project phase.
- Enhanced prediction models by implementing advanced statistical techniques and software tools.
- Improved data accuracy by conducting thorough statistical analyses on large datasets.
- Streamlined data collection, organization, and cleaning processes to ensure accurate results and efficient analysis.
- Mentored junior team members in the application of statistical concepts and methodologies.
- Troubleshot technical issues encountered during analyses, liaising with IT staff as necessary for swift resolution.
- Assisted in designing surveys and experiments, ensuring proper data collection methods were employed.
- Ensured data integrity through rigorous quality control measures applied throughout the analysis process.
Clerical Officer
Santa Catarina City Hall
2018.01 - 2019.02
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the organization.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased productivity within the team by creating easy-to-use templates for frequently used formsdocuments.
- Reduced errors in financial documents by thoroughly reviewing invoices before submission to accounting department.
- Maintained employee files in accordance with company policies and legal requirements.
- Contributed to a positive work environment by assisting colleagues with various tasks as needed.
- Facilitated thorough training for new hires, contributing to their seamless integration into the team.
- Prepared comprehensive reports for senior management, providing valuable insights for informed decision-making processes.
- Improved office efficiency by streamlining document filing systems and managing electronic records.
- Managed complex calendars for multiple supervisors, ensuring optimal use of time during busy periods without conflicts or doublebookings.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Boosted employee morale through thoughtful organization and execution of team-building events.
- Maintained and updated office records, both digital and physical.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Monitored security to help maintain equipment, data and information safety.
- Assisted with budgeting and financial management to keep office operating within budget.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Education
BBA - Business Administration And Management
Jean Piaget Cape Verde
Praia, Cape VerdeHigh School Diploma -
Secondary School Dr Teixeira De Sousa
Fogo, Cape Verde07.2004
Skills
- Quality Inspections
- File Management
- Defect tracking
- Produce Pro use
- Visual Inspection
- Quality control tools
- Non-conformance reporting
- Technical knowledge
- Safety trained
- Product Inspection
- Measurement techniques
- Calibration procedures development
- Report Preparation
- Supply Maintenance
- Preventive measures
- Sample Collection
- Corrective Actions
- Non-Destructive Testing
- Error Correction
- Staff Training
- Test Planning
- Sampling methods
- Quality Control
- Production experience
- Quality Control Planning
- Visual inspections
- Quality Management
- Recordkeeping
- Inspections and reviews
- Quality processes
- Defect Identification
- Inspection procedures
- Training and mentorship
- Inspection documentation
- Employee Supervision
- Color Matching
- Report Generation
- Test equipment operation
- Sampling protocols
- Issue Escalation
- Forms management
- Reporting and analysis
- Process Validation
- Inspection protocols
- Attention to Detail
- Raw Materials Inspection and Testing
- Good Manufacturing Practices
- Cross-Functional Collaboration
- Decision-Making
- Critical Thinking
- Rejected Materials Disposal
- Word Processing
- Sample Testing
- Instrument Calibration
- Item Sorting
- Operations Monitoring
- Quantity Verification
- Mathematical Calculation
- Packaging and Shipping Support
- Documentation and Recordkeeping
- Equipment Operation
- Drawing interpretation
- Defect Removal
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
English
Professional Working
French
Elementary
Timeline
Quality Assurance Inspector
Del Monte Fresh Produce Co
2022.09 - 2024.05
Final Product Packaging
Del Monte Fresh Produce Co
2020.03 - 2022.09
Statistician Intern
Bornefonden Children & Youth Foundation
2019.03 - 2019.06
Clerical Officer
Santa Catarina City Hall
2018.01 - 2019.02
Restaurant Manager
Pingo Pingo Restaurant
2010.01 - 2020.02
BBA - Business Administration And Management
Jean Piaget Cape Verde
High School Diploma -
Secondary School Dr Teixeira De Sousa
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