Denny L. Houck
Bossier City,LA
Summary
Reliable and professional individual who is offering strong multitasking, problem-solving and communication skills, as well as strengths in customer service, among a multitude of skills which I've acquired over the 10+ years that I have worked in customer service, mechanical, and hands-on oriented businesses. Successful at giving customer positive experiences to drive loyalty and repeat business. Trained in a wide variety of areas, I am incredibly adaptable, fast learning, and flexible with changing business needs. Reliable employee seeking a stable and preferably a permanent position. Offering excellent communication and good judgment. Trustworthy and dedicated with the better part of 20 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals, with the possibility of career advancement.
Overview
25
25
years of professional experience
Work History
Installation Technician
Comcast Cable
Shreveport, LA
09.2015 - 05.2017
- Duties included installation of cable and internet services, troubleshooting issues with services, and customer service.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Installed and configured new equipment and systems according to company standards.
Delivery Driver
Domino's pizza
02.2013 - 09.2015
- Duties included food prep, cashiering, customer service, and delivering food.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Operated vehicle safely in highly congested areas with no traffic violations.
Home Theater Sales Associate
Best Buy
Shreveport, LA
02.2008 - 05.2009
- Duties included, , maintaining knowledge of products, cashiering, customer service, maintaining a clean area, and keeping track of inventory
- Server
- Prepared merchandise for sales floor by pricing or tagging.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Crew/Manager
After Hours Cleaning Service
Shreveport, LA
09.2002 - 09.2012
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Performed standard janitorial duties after hours in multiple businesses
- Handled invoicing & accounting issues for business
Server
Texas Roadhouse
Bossier City, LA
02.2007 - 01.2008
- Duties included serving food, cashiering, , and keeping section clean.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Increased sales significantly by upselling higher-end products to customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender
Eldorado Casino
Shreveport, LA
01.2006 - 12.2006
- Duties included mixing drinks, cashiering, customer service, and keeping bar clean and fully stocked
- This resume is made with Resume App
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Completed requisitions to maintain required stock par levels.
- Obtained cash bank and stocked service bar to prepare for operation.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared garnishes by evenly slicing and pitting fruits.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upheld strict regulations for safe alcohol service and food safety.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Olive Garden
Shreveport, LA
12.2002 - 12.2005
- Duties included mixing drinks, cashiering, serving food, cleaning and stocking bar, and customer service.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Completed requisitions to maintain required stock par levels.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upheld strict regulations for safe alcohol service and food safety.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Horseshoe casino
Bossier City, LA
09.1999 - 12.2002
- Duties included mixing drinks, cashiering, customer service, and Maintaining a clean and stocked bar.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Completed requisitions to maintain required stock par levels.
- Obtained cash bank and stocked service bar to prepare for operation.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Kept bar presentable and well-stocked to meet customer needs.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed strict recipes and drink measurements to minimize product used.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upheld strict regulations for safe alcohol service and food safety.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Crew
SUBWAY®Restaurants
Bossier City, LA
05.1998 - 09.1999
- Duties included food prep, cashiering, customer service, and keeping work area clean and stocked.
- Worked front counter, drive-thru and other areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
Delivery Driver
Pizza Hut
Bossier City, LA
07.2017 - 12.2021
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Kept detailed records of deliveries and money received from customers.
- Managed customer inquiries and complaints in polite and professional manner.
- Minimized company liability and risks to loads by obeying traffic laws.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
Cashier
Walmart
Bossier City, LA
01.2022 - Current
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Always went above and beyond specified responsibilities to assist all elderly & disabled customers whenever requested or when I personally recognized a customer that may be struggling with self checkouts, carrying their groceries to their vehicles, or help securing mobility scooters.
- Occassionally went outside and assisted with collecting shopping carts & return them inside for customer convenience
Education
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Shreveport Technical College
2013
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Parkway Highschool
05.1998
Skills
- To whom it may concern:
- I'm very interested in finding an employment opportunity that could
- Possibly become a career I believe that l possess many skills that would
- Make me a valuable asset I'm a very easy and outgoing person who can
- Get along with most anyone I have many years worth of customer service
- Skills and I enjoy helping people very much I'm also skilled at working as
- Part of a team or on my own, which I believe makes me very versatile
- Cash Register Systems
- Cash Management
- Credit and Cash Transactions
- Product and Service Sales
- Order Taking
- Verbal and Written Communication
- Staff Training
- Issue Resolution
- Liquor Law Compliance
- Refunds and Exchanges
- Cash Drawer Management
- Identification Checks
- Money Handling
- Time Management Skills
- Product Knowledge
- Stocking and Replenishing
- Guest Inquiries
- Cash Counting Machine Operations
- POS Systems Operations
- Complex Problem-Solving
- Hospitality and Accommodation
- Inventory Management
- Product Location
- Facility Safety
- Customer Service Excellence
- Scanner Operation
- Customer Relations
- Belt Conveyors
- Adaptable and Flexible
- Sweeping and Mopping
- Collecting Carts
- Service Minded
- Price Identification
- Bagging and Packaging
- Cooperative Attitude
- Restocking
Timeline
Cashier
Walmart
01.2022 - Current
Delivery Driver
Pizza Hut
07.2017 - 12.2021
Installation Technician
Comcast Cable
09.2015 - 05.2017
Delivery Driver
Domino's pizza
02.2013 - 09.2015
Home Theater Sales Associate
Best Buy
02.2008 - 05.2009
Server
Texas Roadhouse
02.2007 - 01.2008
Bartender
Eldorado Casino
01.2006 - 12.2006
Bartender
Olive Garden
12.2002 - 12.2005
Crew/Manager
After Hours Cleaning Service
09.2002 - 09.2012
Bartender
Horseshoe casino
09.1999 - 12.2002
Crew
SUBWAY®Restaurants
05.1998 - 09.1999
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Shreveport Technical College
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Parkway Highschool