Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faafetai Taulapapa

Burien

Summary

To hold a long term, challenging position with an expanding company where my skills can grow and be best utilized.

Overview

13
13
years of professional experience

Work History

Front Desk Agent

Element by Marriott
01.2023 - Current
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
  • Handled sensitive information discreetly while adhering to company policies regarding privacy protection.
  • Developed strong rapport with repeat guests through personalized service and genuine attentiveness to their preferences and needs.

Housekeeping Team Lead

Rainbow Fresh
01.2012 - Current
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Coordinated daily work schedules for housekeepers to maximize efficiency while minimizing overtime expenses.
  • Assisted in budget preparation by analyzing historical data on labor costs, supply usage, and operational expenses.
  • Improved room cleanliness by implementing efficient cleaning procedures and ensuring adherence to clients standards.
  • Placed orders and kept inventory for housekeeping supplies and equipment maintenance.

Florist

Iris & Peony
10.2019 - 11.2022
  • Quoted, worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed. Including process payments.
  • Showcased creativity and my attention to details skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
  • Trained staff on proper techniques in arranging flowers and customer service skills.
  • Promoted the business through participation in local events, social media marketing, and community outreach efforts.
  • Delivered goods to various locations while ensuring safe transportation.

Education

Puget Sound Skills Center
Burien, WA
06.2020

High School Diploma -

Highline High School
Burien, WA
06.2020

Skills

  • Fluent In Samoan Language
  • MAST permit
  • Excellent customer service
  • Complex Problem-solving and resourceful
  • Expert with all microftsoft softwares
  • Calendar management including projects and tasks prioritization
  • Organization, inventory, and detail orientated
  • Creating and managing vendor relationships
  • Training and mentoring

Timeline

Front Desk Agent

Element by Marriott
01.2023 - Current

Florist

Iris & Peony
10.2019 - 11.2022

Housekeeping Team Lead

Rainbow Fresh
01.2012 - Current

Puget Sound Skills Center

High School Diploma -

Highline High School

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Faafetai Taulapapa