Denorah Evans
Norwalk,CT
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Hilton Garden Inn Hotel through exceptional guest services and problem-solving abilities. Skilled in cash handling and maintaining operational efficiency, I excel in fast-paced environments, ensuring both guest comfort and business success. My leadership at Advanced Auto Parts further showcases my ability to manage teams and improve service delivery by implementing effective strategies.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
03.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
Business Owner
Cleaning With SuDz & SuDz
07.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Housekeeper
Plantation Motel
08.2016 - 07.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Floor Manager
Advanced Auto Parts
10.2013 - 08.2016
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions.
Education
Dialysis Certification - Dialysis Technology
Dialysis 4 Career
Hempstead, NY03.2015
GED -
Nassau Community College
Garden City, NY05.2003
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Credit and cash payments
- Oral and written communications
- Listening Skills
- Guest accommodations
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
03.2023 - Current
Business Owner
Cleaning With SuDz & SuDz
07.2021 - Current
Housekeeper
Plantation Motel
08.2016 - 07.2021
Floor Manager
Advanced Auto Parts
10.2013 - 08.2016
Dialysis Certification - Dialysis Technology
Dialysis 4 Career
GED -
Nassau Community College