Denoris Owens
Oklahoma City
Summary
Dynamic and dependable delivery driver with a proven track record at Kk Logistics, excelling in customer service and route management. Demonstrated exceptional time management and problem-solving skills, ensuring timely deliveries and high customer satisfaction. Committed to safety and quality, with a clean driving record and expertise in GPS navigation.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Kk Logistics
02.2024 - 02.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Maintenance Worker
PCI Municipal Service
01.2023 - 11.2024
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment yearround.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
- Assisted in facility renovations, including painting, minor plumbing repairs, and carpentry work.
- Collaborated with other team members to complete complex repair projects within deadline constraints.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Handled emergency situations efficiently by troubleshooting problems rapidly and implementing effective solutions under pressure.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Adhered to established safety protocols while performing daily tasks, minimizing workplace injuries among the maintenance team members.
- Sustained a high level of cleanliness in common areas, restrooms, and other shared spaces by performing regular janitorial duties.
- Reduced downtime by quickly identifying and resolving mechanical issues in a timely manner.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Achieved high levels of tenant satisfaction by responding promptly to maintenance requests.
- Enhanced facility safety by conducting regular maintenance checks and addressing hazards immediately.
Online Grocery Associate
Walmart
02.2021 - 06.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Package Handler
FedEx
06.2020 - 12.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated with supervisors about delays or other issues with shipments.
Cashier
McDonald's
01.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Edmond North
Oklahoma City, OK05.2021
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Time management
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Order picking and processing
- Heavy lifting
- GPS operation
- Map reading and navigation skills
- Forklift operation
- Shipping and packaging
- Stocking and inventory
- Route planning
- Quality assurance
- Commercial driving
- Delivery recordkeeping
- Equipment operation
- Vehicle maintenance
- Route logs
- Advanced planning
- Heavy hauling
- DOT compliance
Timeline
Delivery Driver
Kk Logistics
02.2024 - 02.2025
Maintenance Worker
PCI Municipal Service
01.2023 - 11.2024
Online Grocery Associate
Walmart
02.2021 - 06.2023
Package Handler
FedEx
06.2020 - 12.2021
Cashier
McDonald's
01.2018 - 12.2018
High School Diploma -
Edmond North
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