Denozy Brown
Hermitage,TN
Summary
Dynamic and strategically-minded property and asset management professional with over 18 years of experience in enhancing property values, improving operational efficiencies, and fostering strong tenant relations. Proven ability to implement innovative strategies that drive profitability and elevate tenant satisfaction. Committed to leveraging extensive expertise in property and asset management to contribute to the continued growth and success of the organization. Results-oriented leader dedicated to achieving excellence in all aspects of property management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager/Property Manager
Comfort Inn & Suites Nashville TN
06.2024 - Current
- Managed a portfolio of 104 units consisting of rooms increasing total asset value.
- Developed and implemented strategic business plans that enhanced property performance and achieved revenue growth.
- Streamlined property operations by revenue management resulting in reduction in operating costs.
- Organized guest feedback initiative, resulting in 40% increase in occupancy.
- Oversee operations on monthly inventory spending, reduced purchase costs by 21%.
- Coordinated maintenance and renovation projects for properties, leading to a 70% increase in property value post-renovation.
- Planned, Organized, and managed all property services, including reservations and accommodations, inventory, business marketing.
- Developed and implemented efficient strategies to ensure the smooth functioning of the hotel.
- Created vision board for revenue and profit targets for monitoring budgets, expenses, and financial reports.
Director of Sales/Property Manager
CLARION INN - Murfreesboro, TN
06.2017 - 05.2024
- Conducted regular market research and competitor analysis to inform strategic asset management decisions.
- Kept up to date with industry trends and developments to stay competitive in the market.
- Managed all aspects of sales and generated over $3M in annual sales revenue, worked closely with the General Manager to determine appropriate sales strategies in all market segments towards maximizing the hotel revenues.
- Consistent in winning new business and nurturing relationships with important clients.
- Proficient in market analysis, forecasting and decision making at the top level.
- Core strengths include creating revenue-driving strategies, change management and team leadership.
- Maintaining high standards of customer service and guest satisfaction.
- Handled and resolved guest complaints or issues in a timely and satisfactory manner.
- Managed and coordinated hotel events, conferences, and functions.
- Ensured compliance with health, safety, and licensing regulations.
- Monitored and evaluated hotel performance and made necessary adjustments to improve efficiency and profitability.
Property Manager/Branch Manager
MAX NEW YORK LIFE INSURANCE
08.2014 - 01.2006
- Conducted regular market research and competitor analysis to inform strategic asset management decisions.
- Counseling and consulting with suggestions and support to field & branch employees during organizational integration.
- Handled operating strength of north team and branch.
- Planned and monitored new joining and onboarding of the new joined.
- Ensured employee engagement activities like birthday celebrations, festivals celebrations.
- Effectively participated in Seminars for promoting the new products launched by the company.
- Directed all Human Resources functions including compensation and benefits, employee relations, training and development, recruitment/retention of performance management.
- Served as a member of the Management team and reported to the General Manager/Vice President
Education
Doctor of Education, (E.dD) - Educational Leadership
Western Kentucky University
KY01.2022
Master of Business Administration - Human Resources
Punjab Technical University
India01.2012
Bachelor of Arts - Economics & Psychology
Punjabi University
India01.1999
Skills
- Property Management Software (Choice, Opera, Visual Matrix)
- Financial Analysis & Modeling
- Contract Negotiation
- Tenant Relations & Retention
- Market Analysis
- Facilities Management
- Strategic Planning
- Budgeting & Cost Management
- Search Engine Optimization (Google, Expedia, Bookingcom)
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Demonstrated skill and career growth by being promoted 4 times in 6 years.
- Marketing - Implemented marketing strategies which resulted in 3Mil growth of customer base.
- Maintained 60% or higher occupancy rate for entire length of employment.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Oversaw multiple residential family properties totaling over 148 individual units.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Achieved revenue by completing different bossiness strategies with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 22 staff members.
Certification
- Real Estate License State Tennessee (Obtained - 12/24)
- Member - GNAR, Tennessee Real Estate Association, National Society of Leadership and Success
Languages
English
Full Professional
Hindi
Full Professional
Spanish
Limited Working
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
- Dancing
- Horseback Riding
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Participating in cultural exchange programs and homestays
- I enjoy helping others and giving back to the community
- Cooking
- Gym Workouts
- Music
Timeline
General Manager/Property Manager
Comfort Inn & Suites Nashville TN
06.2024 - Current
Director of Sales/Property Manager
CLARION INN - Murfreesboro, TN
06.2017 - 05.2024
Property Manager/Branch Manager
MAX NEW YORK LIFE INSURANCE
08.2014 - 01.2006
Master of Business Administration - Human Resources
Punjab Technical University
Bachelor of Arts - Economics & Psychology
Punjabi University
Doctor of Education, (E.dD) - Educational Leadership
Western Kentucky University
HOST
Hospitality Operations Certified by Choice Hotels