Sales Representative
Belk
06.2022 - Current
Denise Dickey
Sales Representative
Ocklawaha,FL
Timeline
Sale Rep
Marshalls
06.2019 - 06.2022
Sales Associate
Exploriaresorts
01.2019 - 06.2019
Sales Representative
Preferred Guest Services
01.2006 - 05.2008
Customer Service Representative
Springline Corp. LLC
05.1998 - 06.2006
Bachelor of Science - Psychology
Hampton University
03.1975 - 06.1980
Work History
Sales Representative
Belk
06.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sale Rep
Marshalls
06.2019 - 06.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Associate
Exploriaresorts
01.2019 - 06.2019
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Representative
Preferred Guest Services
01.2006 - 05.2008
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Identified and tapped into new markets, significantly expanding customer base.
- Recorded accurate and efficient records in customer database.
- Streamlined sales process, reducing time from lead to close.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Stayed current on company offerings and industry trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Representative
Springline Corp. LLC
05.1998 - 06.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Education
Bachelor of Science - Psychology
Hampton University
Hampton, VA 03.1975 - 06.1980
Skills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Product and service knowledge
Sales closing
Complex Problem-solving
Product and service sales
Upselling and cross selling
Customer needs assessment
Customer success management
Cold calling
Prospecting clients
Account development
Retention strategies
Time management
Value-based selling
Customer experience enhancement
Event participation
Relationship management
Closing sales
Customer retention abilities
Summary
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
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