Denver Clapper
Eureka,CA
Summary
Dependable Reproductive Health Specialist with a passion for reproductive justice and empathetic healthcare. Excellent organizational and interpersonal skills, supporting administrative maintenance of compliance and best practices.
Experienced clinical support staff with aims to pursue further education in clinical operations and healthcare delivery.
Overview
3
3
years of professional experience
Work History
Reproductive Health Specialist
Planned Parenthood Northern California
07.2021 - Current
- Communicates with patients to understand their health needs and challenges.
- Educates patients about rights and responsibilities, and maintains patient confidentiality at all times.
- Educates patients about reproductive health needs and safer sex practices.
- Provides information about medical services and local resources.
- Takes patient medical histories and vital signs as well as performs venipunctures and injections.
- Executes point-of-care tests and conducts patient interviews to identify patient needs and concerns in a reproductive and sexual health practice setting.
- Assists licensed medical providers with various medical procedures such as Vasectomy and Abortion procedures.
- Operates various sterilization equipment and sterilizes medical instruments using appropriate clean and sterile techniques.
- Developed health plans for patients using collaborative decision-making to improve overall health outcomes.
Mobile Expert
T-Mobile
05.2021 - 07.2021
- Assisted customers in determining cellular phone needs by asking open-ended questions and clarifying advantages and disadvantages.
- Assisted and supported training of new sales associates.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Associate
Walgreens
04.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with focus on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Psychology
Humboldt State University
Arcata, CA12.2020
Skills
- Customer Service
- Confidentiality Requirements
- Attention to Detail
- Knowledge of Protocols
- Adaptable and Flexible
- Direct Patient Care
- Medical Assistance
- EMR Systems
Timeline
Reproductive Health Specialist
Planned Parenthood Northern California
07.2021 - Current
Mobile Expert
T-Mobile
05.2021 - 07.2021
Customer Service Associate
Walgreens
04.2020 - 04.2021
Bachelor of Arts - Psychology
Humboldt State University
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