Denver Laughlin
DeSoto,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and revenue initiatives.
Overview
8
8
years of professional experience
Work History
Community Manager
RPM Living to Cushman & Wakefield
07.2023 - Current
- Supervise leasing and maintenance activities to ensure compliance with company policy
- Analyze performance and trends to develop and implement monthly marketing plan
- Trains, motivates and supervises all on-site staff in order to achieve operational goals of assigned community
- This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of time-sheets, instructing and advising on-site staff of employee procedures and guidelines
- Provide excellent customer service while maintaining the highest standards for resident service
- Assist in preparation of budget, and adherence to approved budgets
- Complete month-end and year-end reporting as required
- Provide narrative of all monthly budget variances +/- 10% per line item
- Ensure that property operations are compliant with all applicable regulatory requirement.
Resident Services Manager
UDR, Inc.
06.2021 - 07.2023
- Manages team and vendors for a 745-unit mixed use midrise property made up of two phases located in Vitruvian Park
- High focus in asset quality by working directly with District Service Manager assisting in overseeing improvement projects to increase asset value and enhance customer experience with goal of high resident retention rate
- Maintained average occupancy rate of approximately 97% by strategic pricing and promotion
- Train and develop new hires while setting goals and tracking their performance
- Increased NOI by raising rents and reducing expenses
- Navigated ROI initiatives to increase revenue and build value.
Resident Services Manager II
UDR, Inc.
04.2020 - 06.2021
- Responded and resolved escalated resident service issues while tracking and following up on service and move in experience at a 305-unit garden style property in Uptown
- Increased online reputation scores on platforms such as Google and Yelp to increase traffic and build trust
- UDR President's Club winner for property results for year 2020
- Planned, promoted, and delivered resident events and activities ensuring customer satisfaction
- Trained and mentored Resident Services Specialists to maximize potential
- Marketed rentable items to generate revenue and help meet income goals
- Collaborated with team and implemented strategy to improve customer experience.
Assistant Property Manager
ZRS Management, LLC
08.2019 - 04.2020
- Collected rent on 324-unit high rise community compiled of 3 towers in Downtown Dallas
- Managed delinquency- Initiated and facilitated eviction process on residents that had fallen behind and didn't follow payment agreements
- Inspected homes upon move out and built final account statement to accurately charge previous resident
- Assisted in managing and training Leasing Team and holding service team accountable for completing service requests in timely manner
- Conducted weekly market survey to ensure that pricing was in line with competition in efforts to maximize occupancy and revenue.
Leasing Manager
UDR, Inc.
06.2016 - 08.2019
- Supervised Leasing Team of 3 people on 997-unit garden style community in Addison.
- Created and monitored monthly and weekly sales goals.
- Participated in weekly pricing calls with Community Director and revenue team.
- Managed resident event calendar while staying within budgeted guidelines.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Education
Associate of Applied Science -
Grayson County College
Denison, TX01.2009
High School Diploma -
Sherman High School
Sherman, TX05.2007
Skills
- OneSite
- Knock CRM
- Yardi
- BlueMoon
- Rent Café
- UKG
- ICIMS
- WorkDay
- AIRM
- Community Engagement
- Tenant and eviction laws
- Property Inspections
- Daily Operations Management
- Resident relations
- Employee Performance Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Manager
RPM Living to Cushman & Wakefield
07.2023 - Current
Resident Services Manager
UDR, Inc.
06.2021 - 07.2023
Resident Services Manager II
UDR, Inc.
04.2020 - 06.2021
Assistant Property Manager
ZRS Management, LLC
08.2019 - 04.2020
Leasing Manager
UDR, Inc.
06.2016 - 08.2019
Associate of Applied Science -
Grayson County College
High School Diploma -
Sherman High School