Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and revenue initiatives.
Overview
8
8
years of professional experience
Work History
Community Manager
RPM Living to Cushman & Wakefield
07.2023 - Current
Supervise leasing and maintenance activities to ensure compliance with company policy
Analyze performance and trends to develop and implement monthly marketing plan
Trains, motivates and supervises all on-site staff in order to achieve operational goals of assigned community
This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of time-sheets, instructing and advising on-site staff of employee procedures and guidelines
Provide excellent customer service while maintaining the highest standards for resident service
Assist in preparation of budget, and adherence to approved budgets
Complete month-end and year-end reporting as required
Provide narrative of all monthly budget variances +/- 10% per line item
Ensure that property operations are compliant with all applicable regulatory requirement.
Resident Services Manager
UDR, Inc.
06.2021 - 07.2023
Manages team and vendors for a 745-unit mixed use midrise property made up of two phases located in Vitruvian Park
High focus in asset quality by working directly with District Service Manager assisting in overseeing improvement projects to increase asset value and enhance customer experience with goal of high resident retention rate
Maintained average occupancy rate of approximately 97% by strategic pricing and promotion
Train and develop new hires while setting goals and tracking their performance
Increased NOI by raising rents and reducing expenses
Navigated ROI initiatives to increase revenue and build value.
Resident Services Manager II
UDR, Inc.
04.2020 - 06.2021
Responded and resolved escalated resident service issues while tracking and following up on service and move in experience at a 305-unit garden style property in Uptown
Increased online reputation scores on platforms such as Google and Yelp to increase traffic and build trust
UDR President's Club winner for property results for year 2020
Planned, promoted, and delivered resident events and activities ensuring customer satisfaction
Trained and mentored Resident Services Specialists to maximize potential
Marketed rentable items to generate revenue and help meet income goals
Collaborated with team and implemented strategy to improve customer experience.
Assistant Property Manager
ZRS Management, LLC
08.2019 - 04.2020
Collected rent on 324-unit high rise community compiled of 3 towers in Downtown Dallas
Managed delinquency- Initiated and facilitated eviction process on residents that had fallen behind and didn't follow payment agreements
Inspected homes upon move out and built final account statement to accurately charge previous resident
Assisted in managing and training Leasing Team and holding service team accountable for completing service requests in timely manner
Conducted weekly market survey to ensure that pricing was in line with competition in efforts to maximize occupancy and revenue.
Leasing Manager
UDR, Inc.
06.2016 - 08.2019
Supervised Leasing Team of 3 people on 997-unit garden style community in Addison.
Created and monitored monthly and weekly sales goals.
Participated in weekly pricing calls with Community Director and revenue team.
Managed resident event calendar while staying within budgeted guidelines.
Collected, completed, and processed lease applications.
Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Education
Associate of Applied Science -
Grayson County College
Denison, TX
01.2009
High School Diploma -
Sherman High School
Sherman, TX
05.2007
Skills
OneSite
Knock CRM
Yardi
BlueMoon
Rent Café
UKG
ICIMS
WorkDay
AIRM
Community Engagement
Tenant and eviction laws
Property Inspections
Daily Operations Management
Resident relations
Employee Performance Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Manager
RPM Living to Cushman & Wakefield
07.2023 - Current
Resident Services Manager
UDR, Inc.
06.2021 - 07.2023
Resident Services Manager II
UDR, Inc.
04.2020 - 06.2021
Assistant Property Manager
ZRS Management, LLC
08.2019 - 04.2020
Leasing Manager
UDR, Inc.
06.2016 - 08.2019
Associate of Applied Science -
Grayson County College
High School Diploma -
Sherman High School
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