Denver Lightner
Guysville,OH
Summary
Branch Manager at Ferguson Fire and Fabrication with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in process improvement and decision-making, I successfully resolved conflicts and optimized staffing, leading to increased production rates. Committed to fostering strong vendor relationships and maintaining safety standards.
Overview
15
15
years of professional experience
Work History
Branch Manager
Ferguson Fire and Fabrication
08.2021 - Current
- Directed daily branch operations to enhance customer service and operational efficiency. Ensuring timely execution of tasks and optimal resource allocation.
- Oversaw compliance with safety regulations, enhancing workplace safety standards.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Organized trade shows and corporate events to develop vendor and customer relationships.
Warehouse Operations Manager
Ferguson Fire and Fabrication
07.2017 - 08.2021
- Streamlined warehouse operations by implementing efficient inventory management systems.
- Supervised daily activities of warehouse staff, ensuring adherence to safety standards and protocols.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules and routes.
- Conducted regular audits of inventory levels to maintain accuracy and reduce discrepancies.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
- Organized records of vehicles, schedules and completed orders.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Assistant Operations Manager
SA Comunale
01.2016 - 07.2017
- Streamlined daily operations by coordinating schedules and managing resource allocation.
- Oversaw inventory management systems, ensuring accurate stock levels and timely replenishments.
- Optimized warehouse space utilization by regularly reviewing storage layouts and implementing necessary adjustments.
- Allocated resources for equipment delivery and pick up schedules
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
Warehouse Associate
Viking Supply Net
04.2010 - 01.2016
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Operated forklifts and pallet jacks efficiently to transport materials throughout the warehouse.
- Conducted regular inspections of equipment and safety protocols, maintaining compliance with industry standards.
- Trained new associates on operational procedures and safety practices, fostering a collaborative work environment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Education
Paramedic -
Grant Medical School
Columbus, OH01-2009
EMT Basic
Columbus State Community College
Columbus, OH01-2008
No Degree - General Studies
Ohio University
Athens, OH01-2006
High School Diploma -
Bishop Ready
Columbus01-2004
Skills
- Branch operations management
- Customer service
- Decision-making
- Training and development
- Process improvement
- Customer and vendor relations
- Sales management
- Budgeting
- Payroll
Accomplishments
- Oversee operations of the largest fire protection and fabrication facility in the United States, directing workforce management, logistics, and multi-million-dollar inventory to ensure nationwide delivery of life-safety systems with maximum efficiency, accuracy, and compliance
- Collaborated with team of 30 in the development and opening of the largest fire and fabrication facility in the country.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Increased monthly revenue by 110% in one year through implementation of strategic initiatives.
Timeline
Branch Manager
Ferguson Fire and Fabrication
08.2021 - Current
Warehouse Operations Manager
Ferguson Fire and Fabrication
07.2017 - 08.2021
Assistant Operations Manager
SA Comunale
01.2016 - 07.2017
Warehouse Associate
Viking Supply Net
04.2010 - 01.2016
Paramedic -
Grant Medical School
EMT Basic
Columbus State Community College
No Degree - General Studies
Ohio University
High School Diploma -
Bishop Ready
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