Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Denver Nicholas

Woodstock,AL

Summary

Dynamic professional with extensive experience at TA Truck Service, excelling in customer service and team leadership. Proven track record in enhancing sales through innovative marketing initiatives and fostering positive work environments. Skilled in conflict resolution and inventory management, consistently delivering exceptional results and improving customer relations.

Overview

6
6
years of professional experience

Work History

Assistant Manager

TA Truck Service
06.2023 - Current
  • Directed marketing initiatives to boost sales.
  • Supervised truck service advisor team.
  • Processed and organized new inventory shipments.
  • Directed team to foster a more positive work environment.
  • Coordinated flexible hours to maintain shift coverage.
  • Organized work shifts for team members.
  • Oversaw resolution of service ticket issues.
  • Tracked inventory supplies.

Truck Service Advisor

TA Truck Service
06.2022 - 06.2025
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Generated service documentation for vehicle repair needs.
  • Managed service ticket transactions involving customers and companies.
  • Addressed and resolved driver service ticket concerns.
  • Maintained awareness of service tickets needing additional days for completion.

Cashier and Background Analyst

Hoover Tactical
06.2021 - 06.2022
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided support in responding to questions about firearm knowledge.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Promoted gun safety education among new firearm owners.
  • Performed background screening for individuals buying firearms.
  • Managed intake of firearm repair requests.
  • Updated customers regarding the status of completed services.

Shipping and Receiving Clerk

KyKenKee
06.2020 - 06.2021
  • Verified arrival of drivers for load pickups.
  • Directed drivers with detailed instructions for safe loading dock approach.
  • Conducted inventory checks on supplies for warehouse shipments.
  • Coordinated processing of received goods.

Cashier

Foodland Grocery Store
06.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

West Blocton High School
West Blocton, AL
05.2017

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Conflict resolution
  • Employee scheduling
  • Policy enforcement
  • Product branding
  • Multitasking and organization
  • Adaptability and flexibility

Timeline

Assistant Manager

TA Truck Service
06.2023 - Current

Truck Service Advisor

TA Truck Service
06.2022 - 06.2025

Cashier and Background Analyst

Hoover Tactical
06.2021 - 06.2022

Shipping and Receiving Clerk

KyKenKee
06.2020 - 06.2021

Cashier

Foodland Grocery Store
06.2019 - 06.2020

West Blocton High School

Similar Profiles

CREATE PROFILE
Denver Nicholas