Denver Powell
Baldwin,NY
Summary
Experienced Home Health Aide and Customer Service professional, skilled in providing compassionate care and exceptional service. As a Home Health Aide, supported clients with daily activities and personal care, ensuring their well-being. In customer service, adept at handling inquiries, resolving issues, and delivering positive experiences. Strong communication and problem-solving abilities with a focus on client satisfaction.
Overview
8
8
years of professional experience
Work History
Home Health Aide
Best Care Agency
Hempstead, NY
09.2024 - Current
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Transported clients to doctor appointments and social events.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Documented patient status and reported changes in care needs.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Educated patients and families on health care needs, conditions, and options.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted clients with proper exercises and rehabilitation.
Mover
Bennett Movers
Hempstead, NY
05.2024 - 10.2024
- Participated in ongoing training to improve moving techniques and customer service skills.
- Reported any damages or lost items immediately upon discovery; taking corrective action where necessary according to company policies.
- Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
- Communicated effectively with customers regarding arrival times, estimated completion times, and special requirements, building strong relationships between clientele and employer.
- Protected company inventory by maintaining and organizing storage areas.
- Demonstrated flexibility, adapting to unexpected changes or challenges during moves.
Barber Assistant
New Lifestyles Barber Shop
Baldwin, NY
05.2017 - 01.2019
- Met with customers to discuss style options, preferences, and special requirements.
- Kept records of all appointments scheduled throughout the day.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Established loyal clientele through relationship-building and excellent customer service.
- Helped set-up chairs, equipment, and tools prior to opening the shop.
- Greeted customers upon arrival and provided them with refreshments while they waited.
- Resolved customers concerns with knowledgeable and professional approach.
- Answered phone calls to book appointments or respond to inquiries.
Education
High School Diploma -
Baldwin High School
Baldwin, NY06-2020
Some College (No Degree) - Physical Therapy
Nassau Community College
Garden City, NYLawrence Woodmere Academy
Lawrence, NYSkills
- Patient care
- HIPAA compliance
- Relationship building
- Customer service
- Adapting to change
- Excellent verbal skills
- Problem solving
Timeline
Home Health Aide
Best Care Agency
09.2024 - Current
Mover
Bennett Movers
05.2024 - 10.2024
Barber Assistant
New Lifestyles Barber Shop
05.2017 - 01.2019
High School Diploma -
Baldwin High School
Some College (No Degree) - Physical Therapy
Nassau Community College
Lawrence Woodmere Academy