Denver Wilson
Palmyra,PA
Summary
Proven leader in enhancing operational efficiency, evidenced by a track record at Environmental Cleaning Solutions of developing janitorial procedures that significantly improved facility cleanliness. Skilled in Microsoft Office and exceptional in staff training, my approach boosts customer satisfaction and team productivity. Demonstrates reliability and meticulous attention to detail, driving positive outcomes and organizational success.
Overview
13
13
years of professional experience
Work History
Outside Maintenance, Janitorial Lead
Environmental Cleaning Solutions
09.2020 - Current
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
Auto Parts Driver
Turner Automotive Group
12.2019 - 04.2020
- Streamlined delivery routes for increased efficiency and reduced fuel costs.
- Maintained detailed records of deliveries, ensuring accurate billing and inventory management.
- Proactively reported any discrepancies found in inventory counts during loading/unloading processes, ensuring accurate stock levels at all times.
- Safely operated company vehicles, adhering to all traffic laws and maintaining a clean driving record.
Sales Consultant
Turner Chevrolet
07.2019 - 12.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Line Cook
Lisa's Cafe
08.2016 - 07.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Sales Associate
Advanced Auto Parts
01.2016 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Breakfast Manager
Burger King
03.2014 - 01.2016
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Serviced guests with food and beverage requirements.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Established strong relationships with vendors to ensure consistent product quality and timely deliveries.
- Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
- Implemented marketing strategies to promote the restaurant''s breakfast offerings on social media platforms and through print advertisements, driving increased traffic.
- Assisted with training and development of food and beverage team.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Developed and implemented innovative breakfast menu items, driving repeat business and positive reviews.
- Collaborated with the executive chef to create seasonal promotions that attracted new customers and generated increased revenue.
- Conducted regular performance evaluations for staff members, providing constructive feedback that encouraged growth within their roles.
- Oversaw catering orders for offsite events or large parties during the morning hours which led to an increase in overall profits.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
Owner
DreamCatching Photography
05.2012 - 09.2015
Forklift Operator
DHL Supply Chain
07.2011 - 08.2012
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
Education
High School Diploma -
Palmyra Area High School
Palmyra, PA06.2008
Skills
Cleaning Expertise
Chemical Handling
Sanitation Standards
Restroom cleaning
Work Scheduling
Staff Training
Microsoft Office
Word Processing
Employee Scheduling
Customer Service
Organizational Skills
Reliability
Attention to Detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Met company standard times and individual productivity goals.
Affiliations
- Lebanon County Republican Committee
- Lebanon County Republican Executive Committee
- Lebanon County Young Republicans
Timeline
Outside Maintenance, Janitorial Lead
Environmental Cleaning Solutions
09.2020 - Current
Auto Parts Driver
Turner Automotive Group
12.2019 - 04.2020
Sales Consultant
Turner Chevrolet
07.2019 - 12.2019
Line Cook
Lisa's Cafe
08.2016 - 07.2019
Sales Associate
Advanced Auto Parts
01.2016 - 06.2016
Breakfast Manager
Burger King
03.2014 - 01.2016
Owner
DreamCatching Photography
05.2012 - 09.2015
Forklift Operator
DHL Supply Chain
07.2011 - 08.2012
High School Diploma -
Palmyra Area High School