Summary
Work History
Education
Skills
Timeline
StoreManager
Denyce  Couch

Denyce Couch

Cashier
Waynesville,OH

Summary

Dynamic cashier with proven expertise in cash handling and customer service excellence at IGA Supermarket. Enhanced customer loyalty through personalized interactions and streamlined checkout processes, significantly reducing queue times. Recognized for attention to detail and effective team collaboration, contributing to a positive shopping experience and improved operational efficiency.

Work History

Cashier

IGA Supermarket
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.

Cashier

Speedway Gas Station
2008 - 2016
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Increased sales of promotional items by informing customers about current offers.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Reduced processing errors by meticulously following transaction procedures.

Education

Required

Marshfield High
Coos Bay, OR
05.1984

Skills

Customer service

Timeline

Cashier

IGA Supermarket

Cashier

Speedway Gas Station
2008 - 2016

Required

Marshfield High
Denyce Couch Cashier