Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Denyce Galvan

Houston,TX

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Comerica Bank. Proven ability to enhance client relationships and drive sales through effective networking. Experienced in cash handling and guest engagement, consistently achieving performance targets while fostering a welcoming environment for all customers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Chilis's Bar and Grill
08.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Relationship Banker

Comerica Bank
08.2021 - Current
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, while managing and retaining meaningful relationships with each customer.
  • Designated focal leader during mangers absence and collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Increased efficiency in handling client transactions, ensuring accuracy and timeliness.

Receptionist

McHugh Plastic Surgery
12.2020 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records while answering phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression, simultaneously Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Discovery Guide

Children's Museum of Houston
03.2016 - 03.2020
  • Provided exceptional customer service by addressing visitor inquiries and concerns promptly and professionally.
  • Developed strong relationships with local schools, promoting educational partnerships that benefited both institutions.
  • Fostered an inclusive environment by ensuring accessibility features were available throughout the facility for all visitors.
  • Tracked visitor feedback, using data to make improvements to tour content and delivery methods.

Education

Associate of Arts -

Houston Community College
Houston, TX
05-2017

Skills

  • Strong work ethic
  • Cash handling
  • Sales proficiency and attaining quotas
  • Team coaching and training
  • Staff management
  • Risk management policies
  • Operational risk and risk mitigation
  • Customer relationship management
  • CRM systems
  • Cross-selling and partner referrals

Certification

Food Handlers Certification

Texas Notary License

TABC License

NMLS


Languages

Spanish
Native or Bilingual

Timeline

Server

Chilis's Bar and Grill
08.2023 - Current

Relationship Banker

Comerica Bank
08.2021 - Current

Receptionist

McHugh Plastic Surgery
12.2020 - 08.2021

Discovery Guide

Children's Museum of Houston
03.2016 - 03.2020

Associate of Arts -

Houston Community College

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