Denyce Jocelyn
Placerville,CA
Summary
Self-motivated, dependable and experienced in providing encouragement and direction to current and future students working toward humanitarian objectives. Committed to providing compassionate support while capitalizing on networking opportunities. Catalyst for change through mobilizing support to achieve campus initiatives.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Admissions Specialist/Campus Tour Representative
Academy of Art University
, California
10.2019 - Current
- Collaborated with Campus Tours Team in a challenging environment to certified visitors’ satisfaction with guided tours of college.
- Conducted various clerical tasks such as managing reservations with Salesforce.
- Organized the gallery and its materials to answer prospective inquiries for potential students, parents, high school groups and guests..
- Delivered hundreds of tours throughout 40 campus buildings at The Academy of Art using refined public speaking skills, ensuring optimal and accurate communications about the rich history, degree programs, faculty, and showcasing students work of the university.
- Convert phone and internet leads information gathering and setting appointments, and conduct information tours necessary to recruit qualified students to achieve enrollment goals.
- Counsel and partner with new potential students and parents to provide a successful college planning experience.
- Utilize extensive product knowledge and exceptional customer service skills through active listening and connecting to ensure students’ needs are met.
Head Concierge
Jamieson Ranch Vineyards/Roots Run Deep Winery
American Canyon, California
01.2018 - 03.2019
- Applied people skills to build relationships that ensured visitors retention and loyalty.
- Provided first class service and sales both in person and to inbound and outbound calls and emails.
- Created detailed and accurate reservations for guest visits in Cellar Pass.
- Always oversaw visitors’ issues and took ownership of any visitor concern with the winery and brought forth a fair and professional resolution.
- Facilitated service concierge meetings on monthly discussion on processes and improvements, addressed visitors escalated concerns, and planned team building events to improve dynamics
- Supported and visited local resorts & hotels by hosting wine tastings to hotel guests.
- Contributed ideas for innovative amenities or improvements during team meetings which led to implementation of new services.
- Resolved guest complaints effectively, maintaining high levels of customer satisfaction and loyalty.
- Created customized itineraries for guests based on individual preferences and needs, enhancing their stay experience.
- Increased overall guest satisfaction ratings by consistently delivering exceptional service.
- Streamlined front desk operations for increased efficiency and improved customer satisfaction.
- Managed VIP guest requests with discretion, maintaining confidentiality and exceeding expectations.
- Developed strong relationships with local businesses to secure exclusive discounts and benefits for guests.
- Promoted hotel amenities through active engagement with guests during check-in/check-out process.
- Organized special events for guests, creating memorable experiences and garnering repeat business.
Administrative Assistant
Office Team/Robert Half International
Fairfield, California
10.2016 - 01.2018
- Managed receptionist area including greeting visitors and responding to telephone and in-person requests.
- Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies.
- Managed Operations Manager frequently and complex changing travel arrangements and coordinated out of town trips.
- Oversaw Managers expense reports.
- Coordinated interviews for Operations Manager.
- Screened resumes for potential candidates, matching them to employer’s criteria.
- Assisted new employees with new hire paperwork.
- Develop Employee Trainings and Events.
- Handled recruitment, interviews and posted Job openings (Indeed, Monster, LinkedIn, Career Builder).
- Supported HR in documentation and on boarding.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Community Engagement Administrative Assistant
Solano Land Trust
Fairfield, California
12.2014 - 09.2016
- Managed Executive Director’s calendar.
- Handled phone inquiries concerning land trust properties.
- Responded to employee questions during the entrance and exit interview processes.
- Launched new hire orientation spanning medical and dental benefits, and short/long term disability.
- Collaborated with Managers to develop and execute recruitment plans, ensure proper job postings, applications, interview process and proper maintenance of records and compensation analysis.
- Participated in outreach events representing Solano Land Trust.
- Drafted agendas and took meeting minutes for board meetings.
- Orchestrated Event planning for Rush Ranch.
- Handled recruitment, interviews and posted Job openings (Indeed, Monster, LinkedIn, Career Builder).
- Supported HR in documentation and on boarding.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Senior Admissions Advisor
Heald College, Milan Institute of Cosmetology & Marinello School of Beauty
Fairfield, California
01.2009 - 12.2014
- Enrolled potential students in career colleges.
- Extensive customer service through the telephone and in person interviews.
- Updated student’s information and progress in Career College database systems.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Maintained positive relationships with students, faculty, alumni and administration.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Provided special services such as alcohol and drug prevention programs and classes to teach students to handle conflicts without resorting to violence.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Reviewed and discussed new students' academic credentials, interests and educational goals.
Education
Bachelor of Science - Psychology
University of Phoenix
Suisun 01.2024 - 09.2024
Skills
Customer service
Timeline
Bachelor of Science - Psychology
University of Phoenix
01.2024 - 09.2024
Admissions Specialist/Campus Tour Representative
Academy of Art University
10.2019 - Current
Head Concierge
Jamieson Ranch Vineyards/Roots Run Deep Winery
01.2018 - 03.2019
Administrative Assistant
Office Team/Robert Half International
10.2016 - 01.2018
Community Engagement Administrative Assistant
Solano Land Trust
12.2014 - 09.2016
Senior Admissions Advisor
Heald College, Milan Institute of Cosmetology & Marinello School of Beauty
01.2009 - 12.2014
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