Denyel Braley
Lakeport,CA
Summary
Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.
Overview
4
4
years of professional experience
Work History
Delivery Courier
FedEx Express
Ukiah, CA
11.2021 - 04.2022
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Drove safely at all times to avoid accidents and harm.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Verified load against delivery ticket before beginning every shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
Mental Health Case Manager
County Of Lake-Lake County Behavioral Health
Clearlake, CA
04.2016 - 08.2019
- Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Managed over 10-20 clients while monitoring and evaluating treatment plans.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers.
Education
Human Services Paraprofessional - Human Services
Mendocino College
Ukiah, CA06.2016
Skills
- Transport and Delivery
- Lead Reporting
- Customer Satisfaction
- Precious Metals
- Orientation Sessions
- Case Conferences
- Health Care System
- Data Integrity
- Life Support Technique Skills
- Team Meetings
- Chronic Disorders
- HIPAA Requirements
- Mental Health Support
- Therapeutic Exercise
- Patient Interaction
- Addiction Treatment
- Crisis Situation Awareness
- Addictions and Substance Abuse
- Case Notes
- Admission Procedures
- Behavioral Interviewing
- Individual and Group Therapy
- Living Skills Assistance
- Referral Network
- Administrative Support
- Resource Utilization
- Motivational Interviewing Skills
Timeline
Delivery Courier
FedEx Express
11.2021 - 04.2022
Mental Health Case Manager
County Of Lake-Lake County Behavioral Health
04.2016 - 08.2019
Human Services Paraprofessional - Human Services
Mendocino College
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