Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Denylle Lumbard

Hudson,IN

Summary

Dynamic General Manager with a proven track record at Popeyes Chicken, excelling in operations management and team leadership. Spearheaded strategies that boosted sales and profitability while fostering a collaborative environment. Adept at training and development, I prioritize employee satisfaction and client relations to drive long-term success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

Popeyes Chicken
08.2024 - Current
  • Assisted in daily operations to ensure smooth workflow and adherence to company policies.
  • Collaborated with team members to develop efficient processes for improved productivity.
  • Supported management in implementing new strategies for operational improvement.
  • Learned safety protocols and standard operating procedures to maintain workplace safety.
  • Adapted quickly to changing priorities, demonstrating flexibility in task execution.
  • Conducted routine quality checks to uphold service and product standards.
  • Participated in training sessions to enhance skills and knowledge of operational tools.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Night Manager

Wendy's
12.2021 - 03.2024
  • Managed nightly operations to ensure seamless guest experiences and efficient team performance.
  • Supervised staff scheduling, optimizing coverage for peak hours and maintaining service standards.
  • Addressed guest inquiries and complaints, fostering a positive environment and enhancing customer satisfaction.
  • Conducted regular inspections of facilities to uphold cleanliness and safety protocols across the property.
  • Trained new team members on operational procedures and service expectations, promoting a cohesive work culture.
  • Implemented nightly reporting processes, improving communication between shifts and ensuring operational continuity.
  • Monitored inventory levels and coordinated supply orders, ensuring adequate stock for nightly operations.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Processed customer orders quickly and accurately to meet dispatch targets.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.

Education

Bachelor of Science - Psychology

Trine University
Angola, IN
05.2013

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • Staff development
  • P&L management
  • Team training and development
  • Motivation
  • Client relations
  • Schedule management
  • Staff motivation
  • Labor cost controls
  • Customer retention
  • Process improvements
  • Deadline oriented
  • Strategic planning
  • Performance improvement
  • Vendor relationships
  • Employee development
  • Project management
  • Consistently meet goals
  • Facility management
  • Performance improvements
  • Exceptional interpersonal communication
  • Staffing
  • Performance evaluations
  • Workflow planning
  • Purchasing
  • Recruitment
  • Expense control
  • Interpersonal skills
  • Operations oversight
  • Quality management
  • Sales expertise
  • Team oversight

Accomplishments

Only 5 star restaurant evaluations

Certification

Servesafe

Timeline

General Manager

Popeyes Chicken
08.2024 - Current

Night Manager

Wendy's
12.2021 - 03.2024

Bachelor of Science - Psychology

Trine University

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