Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Denymh Smith

Fort Worth

Summary

Dynamic professional with a strong ability to learn quickly and adapt to various environments. Proven time management skills that enhance productivity and efficiency. Excellent interpersonal skills that promote collaboration and empathy within teams. Committed to addressing challenges proactively while contributing to organizational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative (Remote)

Uhaul Moving And Storage
Fort Worth
01.2024 - 01.2025
  • Delivered remote customer service support for U-Haul clients, managing rentals, scheduling, roadside assistance, and billing inquiries.
  • Achieved call quality score above 90% while handling high volume of inbound calls and live chats.
  • Resolved customer concerns efficiently, leading to 15% increase in satisfaction and loyalty.
  • Utilized proprietary systems and CRM tools to track interactions and maintain accurate records.
  • Assisted in training new remote agents through best practices sharing and live call simulations.
  • Adapted rapidly to updated protocols and software tools, ensuring compliance with standards and regulations.

Package Handler

Amazon
Burleson
11.2023 - 01.2024
  • Operated forklifts to efficiently transport packages within warehouse environment.
  • Handled packages along conveyor lines, ensuring timely processing and delivery.
  • Maintained high standards of safety while managing package handling tasks.
  • Collaborated with team members to optimize workflow and minimize delays.
  • Maintained a clean work environment by removing debris from the loading dock area.

Construction and Renovation

FOSSIL HOMES
Burleson
04.2023 - 10.2023
  • Conducted measurements and performed hands-on construction tasks for various projects.
  • Answered phone inquiries regarding parts and objects utilized in different projects.
  • Acquired new skills daily to enhance task proficiency.

Customer Associate

Walmart
01.2022 - 10.2022
  • Assisting multiple customers
  • Stock
  • Cashier
  • Service desk associate

Education

Associates Degree - Business And Finance

Clarendon College
true
05.2025

Diploma -

Martin High School
Arlington, TX
01.2022

Skills

  • Teamwork and collaboration
  • Strong work ethic
  • Initiative and independence
  • Deadline management
  • Quick learning and adaptability
  • Proficient in software applications
  • Online platform navigation
  • Communication skills
  • Interpersonal abilities
  • Organizational skills
  • Attention to detail
  • Multitasking and prioritization
  • Continuous learning and development

Certification

  • Conflict Resolution & Communication Skills Training
  • Customer Service Training Certificate

References

References available upon request.

Timeline

Customer Service Representative (Remote)

Uhaul Moving And Storage
01.2024 - 01.2025

Package Handler

Amazon
11.2023 - 01.2024

Construction and Renovation

FOSSIL HOMES
04.2023 - 10.2023

Customer Associate

Walmart
01.2022 - 10.2022

Associates Degree - Business And Finance

Clarendon College

Diploma -

Martin High School

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