Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Denys Rodriguez

Homestead,FL

Summary

Results-driven and accomplished District and Operations Manager with 16 years of extensive management experience in diverse industries. Proven track record of leading and optimizing multi-unit operations, driving revenue growth, and maximizing profitability. Adept at developing and implementing strategic initiatives to enhance operational efficiency, streamline processes, and deliver exceptional customer experiences. Skilled in overseeing all aspects of operations, including sales management, financial analysis, risk mitigation, and compliance. Strong leadership abilities, guiding and motivating teams to exceed performance goals and achieve operational excellence. Excellent communication and interpersonal skills, fostering collaborative relationships with cross-functional teams and stakeholders. Committed to upholding the highest ethical standards and ensuring compliance with industry regulations. A dynamic and results-oriented professional, poised to drive business success through strategic planning, operational expertise, and effective leadership. Fluent in both English and Spanish, enabling effective communication and engagement with diverse teams and customers.

Overview

16
16
years of professional experience

Work History

District Manager

Amscot Financial
08.2012 - Current
  • Lead a team of financial services professionals across multiple branches (13), providing guidance, support, and training to drive business growth and exceed sales targets.
  • Develop and execute strategic plans to expand customer base, increase market share, and enhance profitability within the district.
  • Monitor and analyze financial performance metrics, including revenue, expenses, and profit margins, to identify areas of improvement and implement effective strategies.
  • Ensure compliance with regulatory requirements and internal policies, safeguarding the integrity of financial transactions and maintaining high ethical standards.
  • Foster a culture of exceptional customer service, promoting customer retention and loyalty by addressing client needs and resolving complex issues.
  • Conduct regular performance evaluations, provide constructive feedback, and implement development plans to maximize team members' potential.
  • Collaborate with senior management and cross-functional teams to drive the implementation of new products, services, and technology solutions.
  • Conduct market research and competitor analysis to identify opportunities for product and service differentiation and market expansion.
  • Implement effective sales and marketing initiatives to promote financial products and services, leveraging customer insights and industry trends.
  • Prepare comprehensive reports on district performance, financial results, and market trends to present to senior executives and guide decision-making processes.

General Manager

T-Mobile
04.2010 - 07.2012
  • Develop and execute strategic plans to achieve sales targets and drive business growth.
  • Oversee daily operations of the T-Mobile retail store, ensuring adherence to company policies and procedures.
  • Recruit, train, and manage a high-performing team, fostering a positive and inclusive work environment.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement action plans accordingly.
  • Build and maintain strong relationships with customers, addressing their needs and ensuring a high level of satisfaction.
  • Collaborate with cross-functional teams, including marketing and operations, to drive successful product launches and promotions.
  • Manage inventory and optimize stock levels to ensure availability of products and minimize costs.
  • Stay up-to-date with industry trends and competitor activities, making recommendations for adjustments to sales strategies as needed.
  • Ensure compliance with legal and regulatory requirements, including privacy and data protection regulations.
  • Prepare and present regular reports to senior management, providing insights on store performance, market trends, and future opportunities.

Assistant General Manager

Taco Bell Corporate
03.2007 - 03.2010
  • Assist the General Manager in overseeing daily operations of the Taco Bell restaurant, ensuring adherence to company standards, policies, and procedures.
  • Provide leadership and guidance to the team members, promoting a positive work culture and fostering a customer-centric environment.
  • Assist in recruiting, hiring, and training new team members, ensuring a strong and capable workforce.
  • Collaborate with the General Manager to develop and implement strategies to achieve sales targets, drive profitability, and enhance customer satisfaction.
  • Assist in managing inventory and controlling costs, optimizing stock levels, and minimizing waste.
  • Ensure compliance with health and safety regulations, maintaining a clean and safe restaurant environment for both customers and employees.
  • Assist in developing and executing marketing initiatives to promote the Taco Bell brand and increase customer traffic.
  • Support the General Manager in analyzing financial data, preparing reports, and implementing strategies to improve financial performance.
  • Resolve customer complaints and inquiries in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Stay updated on industry trends, competition, and customer preferences, making recommendations to enhance the restaurant's offerings and operations.

Education

Bachelor of Arts - Business Administration - Finance

Keiser University
Miami
06.2024

Associate of Arts - Business Administration

Keiser University
Miami, FL
07.2023

Skills

  • Operations Management: Demonstrated ability to oversee and manage multiple units or locations, ensuring smooth operations, efficient processes, and adherence to company standards
  • Multi-Unit Management: Proven track record of successfully managing multiple units or locations, optimizing resources, and achieving consistent operational excellence across all units
  • Profit and Loss: Strong financial acumen, including the ability to analyze profit and loss statements, identify areas for improvement, and develop strategies to maximize profitability
  • Sales Management: Proven ability to drive sales growth, set sales targets, develop sales strategies, and lead a high-performing sales team to achieve revenue objectives
  • Training and Development: Skilled in designing and delivering training programs to enhance employee skills and knowledge, foster a culture of continuous learning, and support professional development
  • Business Strategy: Strategic thinker with the ability to develop and implement effective business strategies to drive growth, improve operational efficiency, and achieve organizational goals
  • Communication: Excellent verbal and written communication skills, with the ability to effectively convey information, influence stakeholders, and build strong relationships with internal and external partners
  • Leadership: Strong leadership skills, including the ability to inspire and motivate teams, lead by example, and effectively manage and resolve conflicts
  • Management: Proven ability to effectively manage resources, prioritize tasks, make sound decisions, and drive performance to achieve organizational objectives
  • Human Resources Management: Experience in managing human resources functions, including recruitment, performance management, employee relations, and talent development
  • Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions
  • Change Management: Demonstrated ability to lead and manage organizational change initiatives, including effectively communicating changes, mitigating resistance, and driving successful implementation
  • Risk Management: Proficient in identifying and assessing operational risks, implementing risk mitigation strategies, and ensuring compliance with risk management policies and procedures
  • Customer Service: Commitment to delivering exceptional customer service, with the ability to develop and implement strategies to enhance customer satisfaction and loyalty
  • AML Compliance: In-depth understanding of Anti-Money Laundering (AML) regulations and best practices, with the ability to develop and implement robust compliance programs to mitigate risk and ensure regulatory compliance
  • Underwriting: Proficient in underwriting processes and risk assessment, with the ability to analyze financial data, evaluate creditworthiness, and make informed decisions regarding loan approvals
  • Collections: Strong knowledge and experience in collections management, including developing and implementing strategies to maximize collections, reduce delinquency rates, and improve cash flow
  • Cross-Functional Collaboration: Proven ability to collaborate effectively with cross-functional teams, including finance, marketing, and legal, to achieve common goals and drive business results
  • Problem-Solving: Strong problem-solving skills, with the ability to identify root causes, develop innovative solutions, and implement process improvements to enhance efficiency and effectiveness
  • Ethical Conduct: Demonstrated commitment to conducting business with the highest ethical standards, ensuring compliance with legal and regulatory requirements, and promoting a culture of integrity and transparency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

District Manager

Amscot Financial
08.2012 - Current

General Manager

T-Mobile
04.2010 - 07.2012

Assistant General Manager

Taco Bell Corporate
03.2007 - 03.2010

Bachelor of Arts - Business Administration - Finance

Keiser University

Associate of Arts - Business Administration

Keiser University

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Denys Rodriguez