DENYSE BENJAMIN

To obtain a position as a Coordinator, Pass Permit Enrollment in YYZ, at GTAA.

• Over 10+ years of experience in Administration and Customer Service positions
• Possess a MS Office Specialist Certificate
• Proficient in the use of office equipment: Fax, Printers, Copiers, Scanner, and extensive computer knowledge
• Proficient in the use of office software: MS Office, Database Software, Internet Explorer, and E-mail
• Typing speed 75 wpm, producing various documents and reports
• Positive attitude for problem-solving and multitasking, able to develop strategies for making quick decisions under high-stress conditions
• Have excellent analytical and organizational abilities to meet deadlines
• A reliable team player and fast learner who can also work independently with little supervision
• Strong communication and administrative abilities
• Possess a radio license to communicate with Air Traffic Control
• Possess a DA AVOP license
• Possess a security license
• I am organized and focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting, and compliance requirements.
• I am at skilled in managing employee documentation and maintaining files and records.
• I am a resourceful individual possessing outstanding prioritization, multitasking, and planning abilities to juggle responsibilities. Systematic and organized professional offering 15+ years of hands-on experience handling administrative duties and tasks in an office setting.
• I am a team-minded person with 15+ years of comprehensive experience performing administrative support duties to help the office run smoothly.
• Polite and attentive worker offering excellent customer service, organization, and time management skills.
• A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
• A hardworking employee with customer service, multitasking, and time management abilities.
• Organized and motivated employee eager to apply time management and organizational skills in various environments.
• Hardworking and reliable coordinator with solid ability in problem-solving. Offering morale-building and motivational skills. Highly organized, proactive, and punctual with a team-oriented mentality.
• Quick learner, eager and willing to constantly learn new strategies
• Conduct monthly audits where needed and requested
• Interpersonal and multitasking abilities. Meets tight deadlines.
• Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

• Therapeutic Crisis Invention certified (TCI)
• Understanding & Managing Aggressive Behavior certified (UMAB)
• MS Office Specialist certified
• CPR certified by Stamas EMS (A)

• Regal Security Inc., Security Escort, Pearson Airport, 05/2021, Present, Escorted non RAIC contractor workers to their job sites in the restricted area in Pearson International Airport and ensure they abided by all safety and security protocol as required by the GTAA and Transport Canada while in the restricted area. Communicated with Air Traffic Control requesting permission each time needed to access the Runway and Taxiway
• Airfield Access Inc., Security Escort, Pearson Airport, 06/2020, 11/2020, Escorted non RAIC contractor workers to their job sites in the restricted area in Pearson International Airport and ensure they abided by all safety and security protocol as required by the GTAA and Transport Canada while in the restricted area. Communicated with Air Traffic Control requesting permission each time needed to access the Runway and Taxiway
• Airport Terminal Services (ATS), Ramp Supervisor, 12/2018, Present, Ensure training is performed consistently and in conducive to learning; perform and have station trained as needed Serve as liaison with insurance company on both pre – and post – loss control in absence of regional safety officer; maintain information on all injury and liability claims and investigate as necessary Perform statistical reporting and trend analysis at station level Perform internal safety audits at station Develop recommendations for policies and procedures manuals CPR Certified Ensures station compliance with established company safety policies and procedures and ensures OSHA compliance Demonstrate communication skills, both verbal and written as demonstrated in training presentations, written manuals, and accident investigations Conduct DA training classes and practical drives Supervise and coordinate the activities of ramp crew delegated task Directed the loading and unloading of baggage and cargo into the aircraft Ensure the ramp is functioning properly and to make sure staff complies with all SOPs Plan and communicate the daily manpower
• Airport Terminal Services (ATS), Safety & Training Officer, 12/2018, Present, Ensure training is performed consistently and in conducive to learning; perform and have station trained as needed Serve as liaison with insurance company on both pre – and post – loss control in absence of regional safety officer; maintain information on all injury and liability claims and investigate as necessary Perform statistical reporting and trend analysis at station level Perform internal safety audits at station Develop recommendations for policies and procedures manuals CPR Certified Ensures station compliance with established company safety policies and procedures and ensures OSHA compliance Demonstrate communication skills, both verbal and written as demonstrated in training presentations, written manuals, and accident investigations Conduct DA training classes and practical drives Supervise and coordinate the activities of ramp crew delegated task Directed the loading and unloading of baggage and cargo into the aircraft Ensure the ramp is functioning properly and to make sure staff complies with all SOPs Plan and communicate the daily manpower
• Airport Terminal Services (ATS), Ramp Crew Chief, 04/2011, 12/2018, Perform ground handling duties around aircraft for airline customers on the ramp. Ensure a safe work environment by following all airline rules and regulations regarding the workplace. Marshal inbound aircraft into ramp area of assigned gate. Possess a DA airport licence Unload passenger baggage, cargo and mail from aircraft bins while plane is parked at the gate in to bag carts. Deliver loaded bag carts using tugs to bag room and unload bag carts on to conveyor belt which will bring the bags to the carousals for passenger pick up. Deliver baggage carts of mail to airport warehouse and pick up loaded carts for outgoing flights. Deliver baggage carts of cargo to the cargo shed and pick up loaded carts for outgoing flights. Service aircraft lavatories. Service aircraft water tanks to ensure there is enough drinking water on flights. Load baggage carts in the bag room with baggage from the ticket counter for outgoing flights and deliver them to aircraft ramp side Conducted tows from gate to gate, from gate to Hotel and from gate to hangar Load passenger baggage, cargo and mail into aircraft cargo bins on the assigned flights. Performs FOD walks in the ramp area between flights. Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights. Oversee the flow of the ramp operation as ramp crew chief. Assign duties and tasks to agents for each flight. Provide direction to agents in ensuring a safe operation and timely departure. Maintain working relationship with customers and provide prompt response to service requests. Established and maintained good working relationships with co-workers and management. worked with individuals of diverse backgrounds and ages and achieved high rates of customer retention by building strong working relationships Responded to customer inquiries and complaints in a friendly and professional manner and found the requested information when it was not readily available Gathered and analyzed customer feedback to constantly improve service levels and guarantee customer satisfaction Always maintained a professional, clear speaking voice when conversing with customers in person and on the radio
• Records Storage & Retrieval Services Inc. L/O, File Clerk, 07/2011, 01/2013, Maintained, updated, and searched client database to ensure that all staff had access to the most current information available Performed administrative duties such as: preparation, distribution and scanning various written documents, filing, photocopying, and faxing as requested by supervisor Responsible for manual and online inventory control and maintenance, ordering office supplies to replenish depleted stocks Iron Mountain offsite storage and onsite data retrieval Retrieve and sign-out files at the request of admin staff Oversaw outgoing and incoming mail and drafted, edited confidential letters, reports, presentations, and other documents as required Updated and maintained work logs on time to ensure staff had access to the most current needs, preferences and the services provided Sign-in returned files and place in correct location on shelves Conducted follow-up, scheduled appointments, and directed clients to appropriate resources Read specifications and followed supervisors’ verbal instructions carefully to ensure that work was done properly and in a timely manner Maintain and organize files in the filing room in chorological order Updated files in Microsoft Word Handle customer complaint when program arise and able to problem solve in a timely fashion
• Fireman Wolfe LLP, Legal Assistant, Toronto, ON, 01/2010, 09/2011
• Bergel, Magence LLP, Legal Assistant, Toronto, ON, 07/2003, 01/2010
• CN Tower, Guest Service Rep., Toronto, ON, 06/1999, 09/2004