Denyse Jones

Longview,WA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

years of professional experience

Work History

Salon Owner/Operator

Stuido 67 Inc.

05.2014 - 10.2021

Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
Increased customer retention through exceptional service and consistent follow-up communication.
Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.

Emergency Dept. Tech/CNA/Client Access Rep

PeaceHealth St. John Medical Center

05.2007 - 05.2012

Assisted with resuscitation, CPR, and emergency airway procedures.
Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
Participated in ongoing training programs to stay current on best practices in emergency medicine.
Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.

Assistant Branch Manager/Customer Service Representative

Twin City Bank

10.2002 - 05.2007

Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Trained and developed new team members in alignment with branch service standards and objectives.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

No Degree - Medical Technology, Psychology, Accounting,

Lower Columbia College

Longview, WA

Skills

Upselling services
Employee training
Customer service
Business management
Client account management

Administrative management
Health and safety
Customer assistance
Work ethic and integrity

Timeline